IT INFRASTRUCTURE AND OPERATIONS MANAGER

Our client with a national footprint requires a well skilled and expert IT Manager to fulfill the following duties :

Formal Education :

• Bachelors Degree in Information Technology, Systems or Engineering or related field from an accredited institution is required;
• ITIL certification.

Experience :

Knowledge :

Skills :

Duties :

Managing the IT Infrastructure staff by recruiting and training employees, communicating job expectations and monitoring performance;

Overseeing the annual IT Infrastructure budget and ensuring cost effectiveness;

Monitoring daily operations, including server hardware, software and operating systems;

Coordinating technology installations, upgrades and maintenance;

Selecting and recommending new and replacement hardware and software, when necessary;

Testing, troubleshooting and modifying information systems so they operate effectively;

Generating performance reports for operating systems and the Service Desk function;

Ensuring all IT activities are performed within the parameters of applicable laws, codes and regulations;

Evaluating technology risks in order to develop a robust disaster recovery plan and backup procedures;

Keeping up to date with advances in technology and industry best practice;

Demonstrating a deep technical and strategic understanding of the IT Services and Operations;

Solving complex and diverse problems by continually re-evaluating new and / or conflicting factors;

Managing internal and external communications and being the primary contact of escalation for business issues;

Assisting with the management of relationships with external organisations and suppliers.Manage ICT equipment and license portfolio for utilisation, warranty, support and contract compliance;

Create asset lifecycle plans for hardware and software;

Ensure audit compliance;

Implement ITSM, ITIL and other standards relevant to the job role;

Discuss and agree Infrastructure elements of Service Level Agreement (SLA) with business;

Manage and measure according to SLA;

Report to CIO monthly on SLA achievement stats and exception;

Create and oversee implementation of development plans for staff;

Liaise with business and other members of the ICT management team to ensure alignment.