Dispatch Team Lead

Job Advert Summary

Hello Group is seeking to appoint a dedicated Dispatch Team Lead who is responsible for managing and coordinating the dispatch function within the warehouse, ensuring accurate order fulfilment, correct stock movement, and timely courier handovers.

The role ensures that high-value and serialized stock (e.g., SIM cards, devices) is handled according to security and compliance standards (including RICA requirements).

The role also leads the dispatch team, ensures adherence to SLAs, maintains stock traceability, and drives productivity and process improvements.

About Hello Group

Hello Group is a South African company with a bold mission : to create game-changing integrated consumer and business services for migrant and marginalized communities.

Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.

What Hello Group Offers

• Onsite Barista – Because life's too short for bad coffee
• Exciting Team Events – Work hard, play harder
• Teambuilding Activities – Get to know your teammates beyond the screen
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things
• A Top-Notch Office Space – Where inspiration meets innovation
• Our entities : Hello Paisa – Secure and affordable international money transfers & digital banking solutions; Hello Pay – Empowering individuals with financial solutions tailored to their needs; Q-Mart – Leading the way in wholesale and distribution for mobile and financial products

Minimum Requirements

Duties and Responsibilities

Liaise with couriers, 3PLs, and internal stakeholders; complete daily, weekly, and monthly operational reporting and KPIs.

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