Technical Team Leader

Requirements / Competencies / Attributes

Grade 12 qualification.

• Bachelor’s degree in information technology, Computer Science, and / or related field (or equivalent experience).
• 5+ years of experience in IT support or a networking infrastructure role, with at least 2 years in a leadership or senior technical position.
• / - 6 years’ experience with IT infrastructure, cloud services, cybersecurity, and IT related service delivery models.
• Ideally have a N+ and / or A+ qualification.
• Ideally have Cisco qualification.
• Must have at least 2 – 3 certifications in Microsoft.
• Must have certifications in i.e., 3CX, Yeastar.
• Experience in an MSP and / or multi-client environment is highly preferred.
• Excellent interpersonal and communication skills (verbal and written).
• Strong leadership and team management abilities.
• Analytical mindset with problem‑solving capabilities.
• High emotional intelligence and client empathy.
• Ability to manage multiple priorities in a dynamic environment.
• Must have conflict resolution skills.
• Must have a strong sense of confidentiality.
• Be proactive, reliable, responsible, and accurate with an attention to detail.

Additional Notes

Please note that should you not receive feedback within 2 (two) weeks of your application, please consider it as unsuccessful.

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