Audiology Technician

Job Title : Audiology Technician

Location : Cape Town, Western Cape

Single shift, 08 : 00 - 17 : 00 daily. Weekend work may apply.

About the Organisation :

A leading healthcare provider committed to early screening and preventative diagnostics. The team blends advanced technologiesincluding AI-assisted toolswith compassionate, patient-centric service. This role offers the opportunity to support cutting-edge hearing care in a collaborative and culturally sensitive clinical setting.

Role Summary :

The Audiology Technician is responsible for conducting basic hearing tests, assisting with AI-driven diagnostic procedures, and ensuring a smooth, respectful patient experience. This position supports the early detection of hearing loss and integrates with broader diagnostic services such as radiology and general practice.

Key Responsibilities :

Conduct hearing assessments including pure-tone audiometry, otoacoustic emissions (OAE), and tympanometry

Prepare patients for hearing tests and explain procedures in clear, accessible language

Educate patients on basic hearing health and preventative practices (e.g. noise protection)

Assist with AI-supported diagnostics (e.g., dual fluorescence oral imaging), with training provided

Calibrate and maintain audiology equipment (e.g. audiometers, OAE devices) to ensure accuracy

Manage patient records in digital systems, ensuring POPIA compliance

Provide compassionate care and guide patients throughout the testing process

Collaborate with general practitioners, radiological technologists, and optometric technicians

Schedule appointments and manage patient flow

Monitor stock of audiology supplies and assist with inventory

Adhere to hygiene and diagnostic quality standards aligned with national health protocols

Qualifications Required :

Certificate or Diploma in Health Sciences, Hearing Aid Acoustics, or a related field from a South African institution accredited by HWSETA

Training in preliminary hearing tests (e.g., audiometry, OAE, tympanometry) is essential

Experience :

1-2 years of experience in audiology, hearing aid dispensing, or allied health settings preferred

Proven ability to perform hearing tests and maintain audiology equipment

Experience with AI-supported diagnostic tools is advantageous (training provided)

Skills :

Technical proficiency in basic hearing assessments and equipment calibration

Strong interpersonal and communication skills for patient engagement

Competence in digital record-keeping and adherence to POPIA

Ability to work efficiently in a patient-facing, fast-paced environment

Core Competencies :

Compassionate, guest-centric care aligned with hospitality standards

Accuracy in test administration and record keeping

Openness to learning and supporting AI-driven diagnostic platforms

Cultural sensitivity in diverse patient interactions

Strong collaboration with multidisciplinary clinical teams

Commitment to continuous learning and staying up to date with diagnostic protocols

Regulatory & Compliance Requirements :

Comply with POPIA for secure patient data management

Adhere to the Basic Conditions of Employment Act (BCEA) :

54 hours / week for 6-day cycle (includes 9 overtime hours at 1.5x)

45 hours / week for 5-day cycle

Maintain hygiene protocols and infection prevention standards

Support ongoing quality control aligned with Audiology SA guidelines

Working Conditions :

On-site role at a diagnostic screening facility, operating daily from 08 : 0017 : 00

Single shift structure with a 9-hour workday (including 1-hour unpaid meal break)

High levels of patient interaction requiring a professional and empathetic demeanor

Minimal biohazard exposure, mitigated by strict safety measures

Adherence to clinical dress code and hygiene standards required

Salary and Benefits :

Entry-level (0-1 year experience) : R15,000 - R18,000 / month (R180,000R216,000 / year)

Early career (1-3 years experience) : R18,000 - R22,000 / month (R216,000R264,000 / year)