Junior Adjudicator

Job Purpose

To drive the resolution of complaints received by the FAIS Ombud within a target driven environment on complaints received by the public against financial service providers and to move same towards a resolution in a procedurally fair, informal, economical, and expeditious manner.

Key Performance Areas

• Analyse complaints with various levels of complexity, draw correct legal conclusions, and establish a clear and focused direction in the resolution of complaints.
• Consider the facts and arguments presented by all parties to the dispute, contractual provisions, relevant law, equity, and fairness.
• Provide high-quality written recommendations with reasons for the complaint outcomes.
• Submit draft recommendations to the Senior Adjudicator within set timelines to resolve complaints.
• Liaise directly with various internal and external stakeholders in the pursuit of resolving complaints.
• Research various areas of the law applicable to the FAIS Ombud and provide sound legal options.
• Attending internal and external meetings, preparing presentations, and interacting with the media on behalf of the FAIS Ombud.
• Manage caseload in an efficient and timely manner with a clear customer focus on achieving fair outcomes.
• Various other official duties as may be determined from time to time by the FAIS Ombud.

Other Key Competencies

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