Technical Support Analyst

What Youll Be Doing :

• Deliver first- and second-line support for in-house developed applications and core infrastructure
• Troubleshoot issues within Microsoft Azure environments (e.g., AAD, VMs, and storage accounts)
• Perform day-to-day server support and maintenance
• Log and resolve service requests through a structured ticketing system
• Provide clear, helpful technical support via Teams or telephone
• Explain complex technical issues in a user-friendly manner
• Meet agreed Service Level Agreements (SLAs) requirements for incident resolution
• Work closely with internal technical teams to escalate and resolve complex issues
• Maintain documentation and contribute to internal knowledge sharing

What Youll Bring :

Dont miss out on this opportunity and apply today.