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Operations and Technical Support Analyst

Network RecruitmentJohannesburg, South Africa

30+ days ago

Job description

Experience :

2+ years of experience in an IT support role.

Requirements :

Familiarity with Microsoft Azure services (e.g., Azure Active Directory, Virtual Machines, Storage Accounts)

Understanding of basic networking concepts (DNS, DHCP, IP addressing, VPNs, Firewalls).

Ability to troubleshoot connectivity issues.

Basic PowerShell scripting for task automation or troubleshooting.

Experience supporting Windows Server environments.

Familiarity with ticket management systems (e.g., Jira).

Proven ability to work with end users and clients in a professional manner.

Strong troubleshooting and communication skills.

Ability to manage multiple support tasks and prioritize effectively.

Basic understanding of networking concepts (firewalls, IP ranges, routing).

Experience working in small, agile IT teams.

Exposure to monitoring or remote support tools.

Responsibilities :

Provide first and second-line support for in-house developed applications and infrastructure.

Manage and troubleshoot issues in Microsoft Azure environments.

Perform routine server support tasks.

Log, manage, and resolve tickets using a ticket management system.

Deliver client-facing support via Microsoft Teams or telephone.

Ability to communicate technical solutions to non-technical users clearly and patiently.

Prioritize and resolve incidents within agreed Service Level Agreements (SLAs).

Collaborate with internal teams to escalate and resolve complex issues.

Document support procedures and contribute to knowledge base articles.

Apply now!

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Technical Analyst • Johannesburg, South Africa

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