Customer Experience Specialist

InfoDocsWorkFromHome, Mpumalanga, South Africa

1 day ago

Job description

Customer Experience Specialist

"Customer service shouldn't just be a department; it should be the entire company."

What we're looking for

InfoDocs is looking for someone passionate about great customer service to join our fast growing team and customer base. In this role, you'll be the friendly face and voice of InfoDocs, providing exceptional support to our network of business owners and professionals.

Responsibilities

Replying to client emails and taking calls
Giving demos and training sessions
Writing Help Desk articles
Collaborate with the team to resolve new issues
Keep an eye out for areas of improvements and make suggestions

Requirements

Experience in some form of customer service (hospitality, receptionist, etc.)

Strong verbal and written communication skills

Tech-savvy and comfortable with digital platforms

Reliable and consistent work ethic

Time management skills to handle multiple tasks effectively

Reliable computer and high-speed internet connection

Bonus

Previous experience in customer service (ideally, in a startup)

Familiarity with the professional services industry (accounting, finance, law)

Currently pursuing studies in a related field (LLB, Bcom Accounting)

Experiencing using CRM and ticketing systems (Jira Atlassian, Hubspot ect)

Be part of a team that is making a lasting impact on the South African economy

Collaborate with a dedicated team to build a truly exceptional product

Enjoy flexible work arrangements and the option to work remotely

About Us

InfoDocs has a unique opportunity to serve both business owners and professionals as we solve a problem affecting every company in South Africa. We are inspired by our customers, with the technology, potential and ambition to serve the whole market.

Seniority level

Entry level

Employment type

Full-time

Industries

IT Services and IT Consulting

City of Mbombela, Mpumalanga, South Africa, 1 week ago

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Customer Experience Specialist • WorkFromHome, Mpumalanga, South Africa

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