This job offer is not available in your country.
Call Center Operations Manager
TeleTech Holdings, Inc.Cape Town, Western Cape, South Africa18 hours ago
Job descriptionSupporting the Senior Operations Manager in defining the Operational strategy to ensure the long‑term development and success of the business Responsibility for the direct management and development of the junior management team Responsibility for the development of the operational talent pool by optimizing the skills of the existing team via effective succession planning to ensure key roles are filled and individual talent is recognized. The continuous identification and implementation of operational best practice and proactive solutions through interaction with the wider TTEC digital and TTEC Engage teams. Supporting the introduction of new business, ensuring long term success and maximum revenue generation for TTEC. Contributing to the operational elements for new bids and new services Responsibility and accountability for the operational performance of the Client Area(s) and for exceeding targets of all required metrics and Key Performance Indicators. Responsibility to create an environment in which employees consider themselves as stakeholders. Effective Stakeholder management and client relationship building to ensure seamless partnership with the client(s) and build trust in our business. To over‑see the forecasting, planning and real‑time delivery of our manpower – to meet client volume and profiles. Working with the Recruitment and Learning and Development teams to define specific recruitment and training needs. A minimum 4 year call center management or equivalent work experience Continuously promote a performance‑driven culture and always work towards reaching for amazing Engage and support your team in making sure they have the proper tools and systems to accomplish day‑to‑day tasks Consistently mentor and inspire others Customer focused mindset Understanding, interpreting, and manipulating data for reporting You’ll have good process and change management experience to aid your delivery of business needs and changing client requirements Strong people and client leadership and stakeholder management Knowledgeable, encouraging, supporting and present leadership Diverse and community minded organization Career‑growth and lots of learning opportunities for aspiring minds And yes… all the competitive compensation, performance bonus opportunities, benefits you’d expect and maybe a few that would pleasantly surprise you
Operations Manager – Cape Town
What You’ll be Doing
Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to work closely with an iconic brand? In this role, you’ll support and motivate your team to make sure they’re on track to meet client and business goals.
- You’ll have responsibility for the operational direction and financial performance of the business
- You’ll manage, inspire, and motivate a number of junior managers to ensure operational excellence, service improvement and process refinement is realized, driving effective operating models to maximize revenue and performance.
- You’ll report to the Senior Operations Manager. We’re looking for a leader to Act as one, as you will encourage and motivate your team to resolve issues, accomplish goals and influence their career mobility.
Your accountabilities and activities will include
What You Bring to the Role
What You Can Expect
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantages and allows every individual to bring value to the table in their own unique way.
#J-18808-Ljbffr
Create a job alert for this search
Call Center Manager • Cape Town, Western Cape, South Africa
Related jobs
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to trea...Show moreLast updated: 30+ days ago
The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to trea...Show moreLast updated: 30+ days ago 
Location : Remote (with flexibility for overlapping U.About the Role Zappy BPO is seeking a seasoned Operations Manager to oversee day-to-day delivery for one of our key technology clients.The ideal...Show moreLast updated: 2 days ago
The Application Services Desk Manager is responsible for leading and managing the Service Desk team to ensure the efficient delivery of IT support services.
The role focuses on maintaining high serv...Show moreLast updated: 6 days ago
VirtuHire is dedicated to connecting businesses with South Africa's elite remote talent.We are currently seeking a Lead Generation Manager to drive client acquisition and grow our client base for o...Show moreLast updated: 30+ days ago%20Ltd)
Drive Operational Excellence at a Fast-Growing Digital Agency.Remote (South Africa) | UK Hours (8am-5pm) | R65,000 / month.
Our client is a vibrant, rapidly expanding digital agency delivering standou...Show moreLast updated: 21 days ago
Join our dynamic team at VirtuHire as a Call Center Agent! In this role, you'll be the first point of contact for our clients, handling inbound inquiries and making outbound calls.Your excellent co...Show moreLast updated: 30+ days ago 
The Multi-Region Operations Manager Position is responsible for the achievement of Sales Growth on Last Year by providing outstanding Customer experience in all stores through : .Evaluate the perform...Show moreLast updated: 30+ days ago
Voyc is a fast-growing SaaS company providing innovative compliance monitoring solutions for the financial services industry.
We harness advanced AI and machine learning to ensure firms can monitor ...Show moreLast updated: 3 days ago
The role of the Application Services Desk Manager encompasses many activities including (but not limited to) : .Ensuring team productivity and performance is in line with agreed standards.Ensuring se...Show moreLast updated: 8 days ago
Call Center Agent
mPower People Solutionscape town, south africa, South AfricaQuick Apply
- Promoted
Operations Manager
Safal SteelCape Town, ZA Job title : Operations Manager.Job Location : Western Cape, Cape Town.Analyse and plan production schedules, processes & documentation effectively and meet production & sales targets.Recommend modi...Show moreLast updated: 30+ days ago
Contact Center Agent
mPower People Solutionscape town, south africa, South AfricaQuick Apply
Operations Manager (Remote - South Africa)
ZappyCape Town, Western Cape, ZARemote
Quick Apply
Mid-Level Application Services Desk Manager
Sabenza IT & RecruitmentCape Town, WC, zaQuick Apply
Lead Generation Manager (US Company)
VirtuHireCape Town, Western Cape, ZAQuick Apply
- Promoted
Call Centre Manager - Cape Town
Bonafide Human Capital (Pty) LtdCape Town, Western Cape, South Africa Must have minimum 3 years' experience at dealership level and be able to lead and develop a team.Call Centre Manager duties and responsibilities A Call Centre Manager has various important duties a...Show moreLast updated: 4 days ago
Operations Manager
The Legends AgencyCape Town, Western Cape, South AfricaRemote
Quick Apply
Marketing Operations Manager
Talent SamCape Town, WC, ZA Our client is a team of skilled professionals who love being creative, delivering excellent results for their clients—and having fun while they do it!.
From day one, they’ve been a fully remote, glo...Show moreLast updated: 30+ days ago
- Promoted
Operations Manager
CBRE ExcellerateCape Town, ZA Job title : Operations Manager.Job Location : Western Cape, Cape Town.The Operations Manager is responsible for overseeing the day-to-day operations of the facilities management business as predete...Show moreLast updated: 12 days ago
- Promoted
Operations Manager
Bidvest PrestigeCape Town, ZA Job title : Operations Manager.Job Location : Western Cape, Cape Town.The Operations Manager – Toilet Hire is responsible for overseeing all aspects of the toilet hire division within the company.T...Show moreLast updated: 18 days ago
Call Center Agent
VirtuHireCape Town, Western Cape, ZAQuick Apply
- Promoted
Hospitality Operations Manager
Bidvest PrestigeCape Town, ZA Job title : Hospitality Operations Manager.Job Location : Western Cape, Cape Town.We are seeking a skilled and experienced Hospitality Operations Manager to oversee the daily operations of our hosp...Show moreLast updated: 18 days ago
Multi-Region Operations Manager
LovisaCape Town, Western Cape, ZAQuick Apply
- Promoted
Operations Manager X2
FNB South AfricaCape Town, ZA Job title : Operations Manager X2.Job Location : Western Cape, Cape Town.Hello Future Operations Manager.The Personal Segment Suites & Advisory (PSAS) business unit serves customers earning between...Show moreLast updated: 18 days ago
- Promoted
Customer Relationship Manager - Telesales
OLX GroupCape Town, ZA Job title : Customer Relationship Manager - Telesales.Job Location : Western Cape, Cape Town.Market Property24 products and establish a strong brand and product presence.
Create and manage a sales p...Show moreLast updated: 20 days ago
People Operations Manager
VoycCape Town, Western Cape, ZARemote
Quick Apply
- Promoted
Operations Manager
Hospitality HireCape Town, South Africa As Operations Manager, youll be the heartbeat of daily operations, orchestrating seamless collaboration between departments including.
Food & Beverage, Rooms Division, Spa, and Maintenance.Your ...Show moreLast updated: 5 days ago
Application Services Desk Manager
DLK GroupCape Town, WC, zaQuick Apply
Operations Manager
TechBiz Global GmbHCape Town, WC, ZA At TechBiz Global, we’re more than just a recruitment and software development company — we’re aGerman based global partner dedicated to your business success.
With a diverse, distributed team, we s...Show moreLast updated: 30+ days ago