Patient Admissions Coordinator - EST Hours (Remote)

ISTA Personnel Solutions is a global BPO company, partnering with a well-established USA-based client in the healthcare sector. We are seeking a Patient Admissions Coordinator to join our remote support team.

The Patient Admissions Coordinator serves as the first point of contact for families seeking Applied Behaviour Analysis (ABA) services. This role guides families through the admissions and onboarding process, ensuring all required documentation is collected, insurance benefits are verified, and authorisations are secured. The coordinator provides families with clear communication, compassionate support, and a smooth transition into care services.

Responsibilities

• Respond to new family enquiries via phone, email, and online forms
• Collect required documentation (diagnoses, referrals, insurance cards)
• Verify US insurance benefits and secure pre-authorisations for services
• Clearly explain coverage, co-pays, and out-of-pocket costs to families
• Maintain accurate records in CRM / EHR systems
• Coordinate with clinical and scheduling teams to initiate services

Requirements

If you are not contacted within 14 working days, please consider your application unsuccessful.

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