Account Director Durban, KwaZulu-Natal, South Africa

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.

Role : Account Director (12 months FTC)

About the role :

Working in strategic partnership with our client, the Account Director will lead cross-functional teams to create powerful and impactful digital and social content. This role demands exceptional strategic thinking, client service excellence, and creative leadership, while actively driving new business opportunities to fuel growth. The Account Director builds and nurtures senior-level client relationships, serving as a trusted advisor and brand guardian.

What you will be doing :

• Client Partnership and Brand Stewardship
• Brand Guardianship : work in true collaboration with clients, ensuring every project delivers an exceptional client experience
• Cross-Brand Coordination : orchestrate work across client brands, distributing data insights throughout the client ecosystem for maximum impact
• Interagency Management : Facilitate coordination between multiple agencies as required Financial and Operational Leadership
• Financial Accountability : Maintain overall financial control of accounts, providing regular and timely reports to the Operations Director
• Project Execution : Own delivery of projects, run rates, and client satisfaction through regular job owner catchups and weekly account management reviews
• Growth Targets : Drive and deliver growth targets for assigned accounts Process Optimization and Problem Resolution
• Escalation Management : Serve as the primary escalation point for client or internal SLA adherence issues
• Process Improvement : Identify process gaps, capture improvement suggestions, and collaborate with the Head of Operations to implement solutions
• Team Advocacy : Negotiate win-win compromises with clients on behalf of team members Business Development
• New Business : Identify and pursue new business opportunities through relationship building
• Account Growth : Leverage existing relationships to expand service offerings and account value

What you need to be great in this role :

Our values shape everything we do :

Be Imaginative to push the boundaries of what’s possible

Be always learning and listening to understand

Be actively pro-inclusive and anti-racist across our community, clients and creations

OLIVER, a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.

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