Store Manager Gateway Mall, Umhlanga

Overview

Store Manager Gateway Mall, Umhlanga

Retail | R15,000 - R17,000 basic + commission, annual bonus, and benefits

About Our Client

Our client is a leading player in the retail industry, known for creating a high-energy and results-driven work culture. With a strong commitment to customer experience and employee development, they continue to grow and succeed in a competitive market.

They pride themselves on offering career growth opportunities, rewarding performance, and fostering a collaborative, work hardplay hard environment. This is a chance to join a company that values professionalism, accountability, and team spirit.

The Role : Store Manager Gateway Mall, Umhlanga

The Store Manager will oversee daily store operations, lead and motivate a team, and ensure sales targets and KPIs are consistently achieved. This role requires a confident leader who can manage staff performance, drive customer satisfaction, and maintain store standards at the highest level.

Responsibilities

• Lead, mentor, and inspire store staff to achieve sales and service excellence
• Oversee daily store operations with a strong focus on efficiency and accuracy
• Create and manage staff schedules and rotation plans for flexi and permanent employees
• Monitor KPIs, sales performance, and implement strategies to meet targets
• Conduct coaching, mentoring, and disciplinary discussions when required
• Maintain high standards of visual merchandising and store presentation
• Ensure exceptional customer service and handle escalations effectively
• Motivate the team and resolve conflicts with professionalism and maturity

About You

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