Retail Territory Manager – RKRTM

Main job function

• Works closely with Business Managers and Head Office teams to streamline reporting structures, resolve discrepancies, and implement standardised administrative procedures across all locations.
• Ensures each site adheres to corporate governance requirements, financial documentation accuracy, and labour law compliance.
• The Territory Manager provides strategic oversight of forecourt operations across multiple service stations, ensuring consistency in operational efficiency, safety compliance, and customer service excellence.
• They assess performance metrics, identify areas for improvement, and implement best practices to optimise fuel sales and service delivery.
• By guiding site managers and aligning operations with business objectives, they drive profitability, mitigate risks, and maintain a competitive edge within the market.
• Provide leadership and support to Business Managers and Function Managers to align forecourt operations with business objectives.
• The Territory Manager provides strategic oversight of convenience store and add-on service operations across multiple service stations, ensuring consistency in merchandising, inventory control, and customer service excellence.
• They analyse sales performance, guide store managers in achieving revenue targets, and implement best practices to enhance efficiency and profitability.
• By ensuring adherence to company/brand standards, regulatory requirements, and competitive pricing strategies, they drive sustainable growth, optimise store layouts,
• By guiding site managers, optimising resource utilisation, and identifying competitive advantages, they drive regional growth, enhance service quality, and ensure the consistent execution of high‑standard QSR operations across the portfolio.
• Conducting regular site visits to assess workforce performance, morale, and adherence to company policies.
• Driving initiatives to improve employee training, performance, and workplace culture across the service station network.
• Overseeing compliance with labour laws, Human Resources policies, and workplace safety regulations across multiple locations, ensuring risk mitigation and operational excellence.
• Establishing and enforcing Human Resources best practices across all locations.
• Monitoring labour cost ratios across portfolio.
• Analyse financial performance across multiple service stations to identify trends and revenue opportunities.
• Oversee budget plans to ensure sustainable growth and profitability.
• Monitor site profitability and guiding operational managers on financial best practices.
• Evaluate and optimising pricing structures to improve margins and competitiveness.
• Manage cost control initiatives across all locations, including labour and operational expenses.
• Customer Service and Acquisition (including Fuel Debtor Management)
• Helps acquire and manage high‑value fuel debtor relationships, ensuring contract compliance, negotiating favourable terms, and fostering long‑term partnerships.
• Manages credit risk across the portfolio by working with business managers to oversee debtor collections, resolve disputes, and implement policies that balance customer retention with financial sustainability.
• Conduct site visits to inspect the condition of fuel dispensers, forecourt canopies, refrigeration units, and POS systems, identifying maintenance priorities.
• Review maintenance logs and service reports from business managers to track recurring asset issues and assess long‑term performance.
• Approve and prioritise maintenance work orders for urgent repairs across multiple service stations, ensuring minimal operational disruption.
• Engage with approved contractors and suppliers to negotiate service agreements for asset repairs, preventative maintenance, and equipment replacement.
• The TM collaborates with governmental agencies, oil company auditors, and franchisors to maintain positive relationships and address compliance challenges.
• They also standardise safety protocols across all sites, coordinate large‑scale safety training, and drive continuous improvement initiatives to mitigate operational risks and uphold brand integrity.
• Reviews and audits risk management policies across sites, identifying weaknesses and implementing region‑wide improvements.
• Analyses incident trends and advises site‑level managers on proactive measures to reduce financial losses, fraud, and security hazards.
• Standardises armed robbery prevention protocols, security training programs, and emergency response drills across locations.
• Ensures all sites conduct regular security equipment tests.
• Establishes and maintains strong relationships with security service providers, local police, and crime prevention groups.

Qualifications

• Grade 12 / Matric (additional qualifications will be preferable)

Criteria

• Code 8 Drivers License
• Own Vehicle and willing to travel
• Previous experience in managing multiple fuel service stations will be advantageous
• Previous employment at fresh food retail advantageous
• At least 2 years proven senior management experience
• Must have a clear disciplinary record him/herself
• Advanced labour relations knowledge and skills
• Ability to interpret site financial statements and profit margins
• Self‑starter with proven high levels of initiative
• High emotional intelligence

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