Roving Manager

ROLE PURPOSE

• To implement and manage a cleaning services solution using a roving team for Clients in accordance with the SLA

MAIN OUTPUTS

• Responsible for driving gardening, cleaning and hygiene services using multiple schedules
• Ensure delivery of efficient services as outlined in the Service Level Agreement (SLA) at the correct frequencies
• Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on cleaning services rendered
• Assist in the management of cleaning service projects and provide technical support, where applicable
• Demonstrate and instill effective adherence to processes on equipment maintenance
• Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
• Ensure timeous processing of adherence schedules
• Provide monthly reports and feedback on continued compliance to the SLA
• Building strategic relationships both internally and externally
• Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
• Manage performance & conflict amongst subordinate employees & effect corrective actions, in line with company policies/procedure
• Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
• Safety: Safe operating procedures; Equipment safety inspection; Safe storage of chemicals.
• Responsible for training, coaching, mentoring & development of subordinate employees
• Image: Uniforms and dress code; Condition of vehicles ; Appearance of equipment.
• Equipment: Equipment availability; Equipment storage; Equipment condition and safety.
• Proper recordkeeping of mileage; submit fuel slips timeously; ensure vehicle servicing is done; compliance to company vehicle policy

QUALIFICATIONS AND SKILLS
The Applicant must meet the following requirements:

• Relevant Tertiary Qualification
• Matric (Senior Certificate)
• Valid SA Driver’s License
• 3 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
• Facilities Management, CRM, Property Management
• MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level),
• Knowledge of OHS Act, ISO 9001 Quality Management, Risk Management Systems, Property Law & Contractual Law

FUNDAMENTAL COMPETENCIES

• Initiative/Proactivity
• Deadline Driven & Highly Motivated
• Stress Tolerant
• Solid Supervisory Skills
• Subordinates Capacity Building
• Customer Focus
• Negotiation Skills
• Analytical Skills
• Planning/Scheduling/Objective Setting
• Teamwork & Partnering
• Relationship Building
• Interactive Reasoning
• Excellent Oral Communication