Senior Cricket Specialist

SUMMARY:
Leading Sport Travel Company based in Bryanston / Cape Town is seeking an experienced Senior Cricket Specialist.

POSITION INFO:
Duties: Effectively manage various events to exceed customer expectations, to meet deadlines, remain accurate, to retain relationships, reduce risk and achieve set margin & turnover targets. Pro-actively assist in Product Development team in creating a high level and standardised output of work. Client Relationships: Ensure client expectations are met and the highest delivery of service is driven through the business. Ensure that clients are offered the best available price and product. Continually look at creative ideas and review products which are offered to clients. Build new and nurture existing relationships with clients. Establish and maintain good relationships with all staff. Ensure effective communication with staff and clients at all times. Ensure that all correspondence, documentation, costings, proposals, presentations are delivered accurately and timeously. Ensure minimum standards are set and measured Follow-up with clients and any leads Technical Skills: The ability to manage large sport groups and events Tourplan knowledge and execution. Zoho knowledge and execution Knowledge of customers' needs and products. Knowledge of travel policies and procedures. Quotation Sheet \/ Costings as required to package product Documentation Management of all groups Actively improve margins within business unit where possible Proactively lead the operations team through positive intervention Customer Care: Handling of complaints professionally Problem Solving Continually exceed the customer expectation Event Management: Manage overall delivery of event \/ project Identifying key activities and priorities which tie in with timelines and Events strategies and specifically the Events environment. Implement and communicate operations plan and solutions in line with the business plans and budgets Ensure existing client retention and satisfaction Set and manage performance targets for the team Promote high motivation of staff and lead by example Ensure professional management standards are adhered too and staff members respect for skill and charisma Maintain working knowledge of policies and relevant government regulations Set, monitor and drive operations goals Maintain overall budget and measure profitability Work closely with GM to set and\/or implement policies, procedures and systems and to follow through with implementation. Report on operations performance on weekly \/ monthly basis in form of a report Manage existing and secure further customer relationships for sustainable growth and success working closely with sales Manage delivery and for groups and events Requirements: Matric \/ Grade 12 Must understand Sports Operations Must have 15 years Travel experience Experience in coordinating all aspects of domestic and international Group travel, Incentives and Events Experience in travelling with groups on outbound, domestic and inbound incentives or groups Ticketing experience with complex routings - Amadeus knowledge Strong MS Office skills Strong product knowledge Tourplan knowledge would be preferred A mature approach when dealing with people Confidentiality, tact and discretion when dealing with people Excellent planning and decision-making skills Good conflict resolution skills Good verbal and written communication skills Integrity and Honesty Project Management skills Good Problem-solving skills Negotiation and liaison ability Research, Organisational and presentation skills Attention to detail Ability to work long hours and weekends Ability to achieve annual sales targets and annual business growth Ability to manage client expectations