IT Support Engineer (JB6138)

IT Support Engineer (JB6138)
Location: Springs Johannesburg
Salary: R20000 per month
Benefits: None
Employment Type: Permanent

If you are the kind of IT professional who gets a genuine kick out of solving problems thrives in fast-moving environments and wants to actually build skills rather than wait in a queue to escalate a ticket this one is worth your attention. A growing Managed IT Services Provider based in Springs is looking for a Junior to Intermediate IT Support Engineer to join a tight-knit technical team that punches well above its weight.

This is not a siloed helpdesk seat where you read from a script and pass the hard stuff upward. The company operates across a wide range of client environments with a strong Microsoft 365 and cloud focus and the engineers here are expected to figure things out own the problem and deliver. The upside is real exposure genuine variety and a clear path toward senior-level engineering over the next 12 to 24 months for the right person.

Whats in it for you
Hands-on experience across a broad mix of client environments and technologies
Direct mentorship from experienced senior engineers who actually know their craft
A realistic growth path toward Senior Systems Engineer within one to two years
Company vehicle provided for site visits and client work
A role where your initiative and problem-solving ability will be noticed and rewarded
Competitive entry-level salary with increases tied to demonstrated capability

Minimum Requirements
One to two years of experience in an IT support systems support field service or junior systems administration role
Solid working knowledge of Microsoft 365 administration including Exchange Online SharePoint OneDrive and Teams
Basic Windows Server support experience
Understanding of Active Directory DNS DHCP and Group Policy fundamentals
Good general networking knowledge covering TCP/IP LAN WAN routing and switching basics
Remote Desktop Services support experience
Strong troubleshooting ability with a solutions-first mindset
Good communication skills and a confident professional approach with clients
Ability to work independently follow escalation processes and take ownership of tasks
Valid drivers licence and reliable transport to get to the office
Previous MSP experience is advantageous
Exposure to Fortinet firewalls Ubiquiti UniFi Hyper-V or backup solutions is a bonus
Microsoft Fortinet or Ubiquiti certifications or studies currently in progress will strengthen your application
Experience with RMM tools or ticketing platforms is beneficial

Key Responsibilities
Provide remote and onsite technical support across Microsoft 365 Windows Server and client infrastructure environments
Administer and troubleshoot Microsoft 365 services including Exchange Online SharePoint OneDrive and Teams
Handle mailbox user and licence management within Microsoft 365
Support and troubleshoot Windows Server environments at a foundational level
Assist with Active Directory administration covering users groups permissions and basic Group Policy
Support DNS DHCP and general network troubleshooting
Assist with Remote Desktop Services support and user access issues
Troubleshoot LAN WAN fibre LTE and general connectivity issues
Assist with basic configuration and troubleshooting of networking equipment including Ubiquiti access points
Escalate complex infrastructure firewall migration or project-related work to senior engineers
Maintain accurate documentation support notes and client updates across multiple environments
Work across multiple client sites while following internal processes and standards

IT Support Engineer IT Field Service Engineer Microsoft 365 M365 Exchange Online SharePoint OneDrive Teams Windows Server Active Directory DNS DHCP Group Policy Remote Desktop Services LAN WAN TCP/IP Ubiquiti UniFi Fortinet Hyper-V MSP Managed Service Provider IT Support Systems Engineer Springs Johannesburg Ekurhuleni

Please do not apply using scanned CVs; no supporting documentation is required at this point. This will be requested later.

Kontak Recruitment Disclaimer
Equal opportunity: All backgrounds are welcome with no bias. All are considered based on requirements.
Job specifics: Requirements mirror advertisement duties may adjust for client needs.
Fair process: Fair assessment only shortlisted candidates contacted due to volume.
Privacy: Data processed as per Privacy Policy. By applying you agree to data handling. We safeguard applicant info.
Candidate verification: Candidates selected by the client are verified. False info may disqualify or end employment with the client.
Offer clarity: The Advert is not a binding offer. Written offers based on pre-employment conditions.
No direct link: Advert is not tied to Kontak Recruitment. We assist in the employment process ONLY.
Applicant Responsibility: Upon applying confirmation of receipt for a specific advert is given. If no confirmation is received you must verify with Kontak Recruitment.

Required Experience:

IC

Experience: years
Vacancy: 1