Technical Service Engineer Isando – Jobs 4 All

Key Responsibilities

Troubleshoot market-related issues involving telematics products and provide after-sales technical support for both software and hardware. Develop appropriate solutions and standardised SOP workflows.

Respond to and resolve various on-site technical issues in the field. Promptly provide collected data and analysis results to relevant departments to support product improvements.

Participate in user operations by conducting customer follow-ups, compiling and analysing feedback, identifying common user pain points, and identifying high-value customer requirements.

Manage after-sales operations, assist the team with process optimisation, and support business standardisation.

Monitor product performance to ensure stable operation, track post-deployment performance, coordinate the resolution of operational issues, and complete other tasks assigned by management.

Minimum Requirements:

Matric or higher

Bachelor s degree or higher from an accredited university, majors in Automotive Engineering, Electronics & Electrical Engineering, Automation, or related fields - 5 - 10 years of work experience, including at least 3 years in the automotive or telematics business

Strong understanding of automotive electronic and electrical systems; proficient in vehicle CAN protocols with hands-on experience in capturing and analysing CAN messages; proven ability to diagnose and resolve market issues related to commercial vehicle electronic control systems.

Prior after-sales experience with telematics units (T-BOX), dash cams, or other automotive electronics is preferred

Code 8 licence

Personal Attributes:

Excellent verbal communication and coordination skills; quick-thinking, logical, and articulate.

Ability to work independently and as part of a team in a fast-paced environment.

Detail-oriented, proactive, and highly responsible with strong customer service awareness; able to perform under pressure

Demonstrated experience in customer communication and structured handling of abnormal technical issues

Read and write in English

Must be a team player

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Key Responsibilities

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