Outbound Planner

Our client, an established company in the mining industry, is looking for an Outbound Planner to join their team in Boksburg on a six-month contract.

The Outbound Planner will support the effective management of customer order flow and act as a key interface with the Sales Area.

This role is suited to a logistics and supply chain professional with strong order management, customer service, stakeholder communication, and problem-solving skills within a warehousing, distribution, or supply chain environment.

Duties & Responsibilities

• Releasing customer orders daily, including auto, mass, and manual release orders
• Reviewing and resolving suspended orders
• Cancelling orders based on customer requests, superseded items, or related requirements
• Working with Inventory, Purchasing, and Warehouse teams to source required items
• Resolving order issues such as incorrect addresses and shipping instructions
• Managing backorders and resolving allocation problems daily
• Reviewing outstanding orders and changing sources where required
• Reviewing orders and following up where inventory or purchase orders are required
• Reviewing and resolving logistics process support tickets relating to order expediting and shipment discrepancies
• Expediting Unit Down Orders daily
• Resolving sales orders that did not generate purchase orders in the system
• Maintaining customer master data on a quarterly basis
• Communicating weekly with internal and external customers regarding open order progress
• Processing credit notes where required

Desired Experience & Qualification

• Matric / Grade 12 or equivalent qualification
• Diploma or Degree in Logistics or Supply Chain Management
• 2 to 4 years experience in a similar role within a warehousing, distribution, or supply chain environment
• Experience managing internal and/or external customer accounts
• Good working knowledge of international trade and freight processes
• Prior exposure to Aurora, S21DI, and PBI reporting would be advantageous
• Proficiency in Microsoft Office, with intermediate Excel as a minimum requirement
• Exposure to Environmental Health and Safety systems
• Proven ability to work independently within a distribution service environment
• Strong communication, liaison, and negotiation skills
• Physically and medically fit