Helpdesk Analyst

About the Role

Our client is seeking a technically proficient Helpdesk Analyst to provide essential IT support to employees in Rustenburg . This role is responsible for ensuring the smooth operation of IT systems by responding to and resolving technical issues efficiently. You will be the go-to person for hardware, software, and network troubleshooting, playing a critical role in maintaining productivity across the organization. The ideal candidate possesses strong technical acumen, excellent problem-solving skills, and a customer-centric approach to support. This position offers a stable career path within IT support in the vibrant North West province.

Key Responsibilities

• Provide first-level technical support to end-users, addressing hardware, software, and network-related issues.
• Diagnose and resolve technical problems promptly, utilizing remote access tools and diagnostic software.
• Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners.
• Document all helpdesk issues and resolutions accurately within the ticketing system.
• Escalate unresolved issues to senior IT staff or specialized teams as needed.

Requirements

• Proven experience as a Helpdesk Analyst or in a similar IT support role.
• Strong knowledge of computer hardware, operating systems (Windows/macOS), and common software applications.
• Experience with network troubleshooting and IT support ticketing systems.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Benefits

• Competitive monthly salary commensurate with experience.
• Opportunities for IT certifications and further training.
• A stable work environment within a respected organization in Rustenburg .
• Potential for overtime work.
• Comprehensive health insurance package.

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