Customer Service Manager - Sandton

About the Role Our client is seeking an experienced and dynamic Customer Service Manager to lead their team in the prestigious business hub of Sandton . This leadership role is responsible for overseeing all aspects of customer service operations, ensuring exceptional client experiences and driving team performance. You will develop and implement strategies to enhance customer satisfaction, streamline support processes, and foster a high-performing, customer-centric culture within the Gauteng office. Key Responsibilities Lead, mentor, and manage a team of customer service representatives to achieve performance goals. Develop and implement customer service policies and procedures to improve efficiency and effectiveness. Monitor customer feedback and service metrics, identifying areas for improvement and implementing solutions. Train and coach team members on product knowledge, service standards, and problem-solving techniques. Collaborate with other departments to ensure a unified approach to customer satisfaction. Requirements Proven experience in a Customer Service Management or supervisory role. Demonstrated leadership skills with the ability to motivate and develop a team. In-depth knowledge of customer service best practices and CRM systems. Excellent communication, interpersonal, and problem-solving abilities. Bachelor's degree in Business Administration or a related field is preferred. Benefits Attractive monthly salary and performance-based bonuses. On-site management role in a prime Sandton location. Comprehensive executive health benefits package. Generous paid time off and company-sponsored events. Opportunities for strategic leadership and significant impact on company success. #J-18808-Ljbffr