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Dialler Manager - Call Centre
University of Fort HareUmhlanga Rocks, KwaZulu-Natal, South Africa13 days ago
Job description2–3 years of proven sales experience in the office automation industry Valid driver’s licence and reliable vehicle Strong communication and negotiation skills Excellent understanding of the sales cycle Positive attitude and a passion for sales Self‑motivated, goal‑oriented, and able to work independently Own the Dialler : manage campaigns, queues, skills, workflows, and rules in Connex One / Connex AI Boost Performance in Real‑Time : implement smart recycle rules, optimise best‑time‑to‑call, and enhance list penetration Turn Data into Action : analyse and report on key metrics - contact rates, SPH, conversions, abandonment rates Ensure Compliance : uphold Do‑Not‑Call (DNC) regulations and consent best practices Collaborate Across Teams : work closely with Operations, WFM, and QA to meet daily and weekly performance targets Minimum 10 years in a call centre, with at least several years in a management role A go‑getter with a strong, confident personality and excellent English communication skills (written and verbal) A self‑motivated, systems‑oriented professional who thrives in a high‑performance environment Tertiary education Hands‑on experience with Connex One or Connex AI – this is non‑negotiable Proven success in improving contact and conversion rates in sales or retention Strong Excel and data handling skills – you’re confident with files, mapping, and dispositions Calm under pressure, commercially minded, and analytically sharp Register learners for contract, distance, and eLearning programmes Collate and maintain monthly attendance registers for all training sessions Provide individual learner progress reports and consolidated reports for clients’ HR departments Maintain consistent communication with clients and HR teams regarding learner progress Respond to learner queries via phone and email Prepare for and coordinate onsite induction and training sessions Enrol users across various roles (staff, facilitators, assessors, moderators, learners, clients) Allocate learner submissions to Assessors for evaluation Support learners via the online chat forum Extract and send daily LMS attendance and user activity reports to clients Bachelor’s Degree (preferred) Additional qualification in Administration (advantageous) Proven experience as an Administrator or similar position – minimum of 2 years’ experience in an administrative role Knowledge of training and development, and familiarity with SETA processes and regulatory bodies such as CHE, DHET, SAQA, and QCTO is beneficial Lead and oversee the Accounts Payable (AP) function, ensuring accurate processing of invoices, credit notes, and payments Build and maintain strong relationships with suppliers, internal teams, and key stakeholders Monitor AP performance, improve payment processes, and ensure compliance with tax, VAT, and internal control requirements Drive process improvements, system efficiencies, and risk mitigation across finance operations Support month‑end and year‑end close, including reconciliations, reporting, and audit preparation Lead, mentor, and develop a high‑performing AP and finance team Partner cross‑functionally with IT, Treasury, Operations, Procurement, and Supply Chain to ensure smooth financial and operational integration Bachelor’s Degree in Accounting, Finance, or related field Minimum 5+ years’ finance experience, including 2+ years managing AP in a high‑volume retail environment Strong understanding of AP processes, financial controls, and ERP systems (RMS, Accpac, QlikView) Proven leadership and stakeholder management experience Excellent analytical, communication, and problem‑solving skills High integrity, adaptability, and attention to detail Experience in retail or FMCG, managing large teams, and handling multi‑currency vendor payments is preferred Manage full order lifecycle : briefing, sampling, costings, tech packs, orders, delivery timelines Liaise with Buyers, QA, local and international suppliers (including China) Track all approvals : trims, fabrics, styles, lab dips, fit and PP samples Coordinate pricing samples and ensure all paperwork is submitted time‑wise Maintain accurate shipment and delivery schedules Assist with styling adjustments to meet cost targets Prepare detailed production and month‑end reports Fashion Design, Consumer Science, Merchandising Degree or Diploma Strong numerical and Excel skills Confident dealing with figures and analysis Excellent negotiation and communication skills Ability to build a well‑balanced product range Strong understanding of customer profiles and market trends Technical knowledge of garment construction Passion for researching and forecasting fashion trends Polished presentation skills Strong administrative abilities and attention to detail Solid briefing skills and supplier management experience Proven ability to build trustworthy, long‑term supplier relationships Take ownership of stock allocations to stores nationwide Monitor stock levels to optimise sales and profitability Analyse sales and stock data, identifying trends and opportunities Prepare and interpret reports using advanced Excel Bachelor’s Degree in Commerce, Finance, or Economics Matric with Core or Higher Grade Maths Proven numerical and analytical ability Strong problem‑solving and lateral thinking skills Excellent communication and Excel proficiency A solutions‑oriented mindset with strong attention to detail Accounts payable : invoice processing, payments, and electronic filing Cash book and general ledger : bank reconciliations, journals, month‑end processes Fixed assets : asset tracking, disposals, and journal entries Statutory returns : VAT201, EMP submissions Monthly management accounts : variance reports, intercompany transactions, BIC reporting Annual financials : lead schedules, asset registers, auditor support Bookkeeping experience is essential Proficient in Pastel or similar accounting systems Perform basic bookkeeping tasks Customer statement reconciliations Matching payments with bank statements and issued invoices Account reconciliations Customer service – assisting with queries and providing support Processing orders efficiently and accurately Excel data entry and reporting Handling sales calls and enquiries Assisting walk‑in customers with purchases Matric Proficient in Microsoft Excel and Sage (this is essential) Must have own transport Well spoken with strong communication skills Quick to learn new systems and processes Design and implement Microsoft 365, Teams, and Copilot offerings tailored to SMB clients Lead tenant readiness assessments, Teams governance, SharePoint migrations, and Teams Phone deployments Implement Microsoft 365 security baselines, including MFA, Conditional Access, Microsoft Defender, DLP, and Purview Drive Copilot readiness, run pilot projects, and lead adoption and change management initiatives Develop reusable templates, runbooks, training materials, and documentation Deliver measurable outcomes that align with client business goals 3–5+ years of hands‑on experience delivering Microsoft 365, Teams, SharePoint, and Power Platform solutions Strong pre‑sales, solution design, and stakeholder engagement skills Practical experience with Entra ID, Intune, Microsoft Defender, Purview, Teams Phone, and Copilot Proven success in change management and user adoption programs Microsoft certifications or Applied Skills badges Must have own vehicle for client site visits Bonus : experience with Power Automate, Power Apps, COE Starter Kit, basic scripting / automation, and SQL Bonus : familiarity with SMB / owner‑managed environments and project management tools Building and nurturing long‑term relationships with clients, acting as their primary point of contact Planning and delivering events from concept through to execution, ensuring every detail aligns with client goals and budget Managing event budgets, tracking expenses, and ensuring cost‑effectiveness without compromising quality Coordinating with suppliers, venues, AV providers, designers, and contractors to deliver seamless events Overseeing event logistics, on‑site operations, and ensuring everything runs smoothly on the day Maintaining and managing guest lists in Excel and registration systems, including reports and updates Leading, training, and managing event staff and temporary promoters Resolving on‑the‑day challenges with professionalism and efficiency Creating post‑event reports and providing actionable insights for future improvements Identifying new business opportunities within existing accounts to drive client retention and growth Bachelor’s Degree or equivalent experience in Business, Marketing, PR, Communications, or related field Minimum 3 years’ experience in account management or client relationship management Background in Events, Experiential Marketing, or Hospitality Advanced Excel skills and proficiency with Microsoft Office Suite Exceptional organisational and time‑management abilities Confident communicator with strong negotiation and leadership skills Financial acumen and experience managing event budgets A creative problem‑solver with a keen eye for detail and a passion for customer experience Must have own vehicle Accurately recording all financial transactions using Xero Organising, naming, and archiving supporting financial documentation (invoices, receipts, bank statements, etc.) Managing accounts payable, including invoice processing and timely supplier payments Preparing and issuing sales invoices and overseeing accounts receivable, including follow‑ups on outstanding payments Managing and reconciling petty cash transactions Performing monthly bank reconciliations to ensure internal accuracy Handling banking processes and communication with financial institutions Supporting with a variety of administrative and finance‑related tasks as required Diploma / Degree in Finance or Accounting Exceptional attention to detail and accuracy Logical thinking and solid problem‑solving skills Excellent organisational and time‑management abilities Demonstrated experience with monthly accounting functions (journals, reconciliations, reporting) Ability to work independently and within a collaborative team Strong written and verbal communication skills Solid knowledge of accounting principles and procedures Professional, dependable, and positive attitude High level of integrity, ethics, and confidentiality Reliable and responsible in handling sensitive financial data 5+ years of experience working on paid media campaigns within an agency setting Proven ability to manage and optimise campaigns across multiple brands A Degree or Diploma in Digital Marketing Google Paid Media Advertising certification Meta certification or Blueprint course Hands‑on experience with WordPress and Shopify A self‑starter who takes initiative and thrives in a collaborative team environment Work on exciting, high‑impact campaigns across a range of industries Be part of a passionate, creative, and forward‑thinking team Opportunities for growth and continued professional development A culture that values innovation, ownership, and results Minimum 7 years’ experience in end‑to‑end payroll administration – essential Full working knowledge and experience with Sage People 300 – essential Matric (Accounting background or tertiary qualification advantageous) Payroll qualifications / completed courses Experience with Kronos Time and Attendance – advantageous Proficient in Microsoft Office, especially Excel Strong understanding of payroll legislation, employee tax, and benefits administration High attention to detail, accuracy, and strong numerical skills Ability to work under pressure and meet tight deadlines Excellent interpersonal and communication skills Committed to confidentiality and professional integrity Full salary processing for various employee types (permanent, contract, bi‑weekly) Onboarding new employees in the payroll system and assigning job roles Extract and process overtime and allowances using Kronos Accurate administration of statutory deductions, benefits, and HR policy compliance Process payroll for employees on disability or termination workflows Manage increases, bonuses, UIF, medical aid, and retirement fund claims Distribute payslips and resolve payroll‑related queries Prepare and submit audit reports, journals, EMP201s, and COID schedules Handle third‑party payments, ESS leave system, and monthly UIF submissions Assist with EMP501 tax year‑end, IRP5s, and budget forecasts Support internal and external payroll audits and reporting Participate in ad hoc payroll projects and administrative tasks Previous experience working in a Doctor’s rooms Proficiency in Vericlaim and Alchemed medical systems is essential Strong organisational skills with attention to detail Excellent people skills and a friendly, professional manner Outstanding telephone etiquette and communication abilities
Sales Executive – Office Automation (Pietermaritzburg, Newcastle, Hillcrest)
R 15 000 - R 35 000 Basic Plus Commission (+ Pension Fund + Group Life + company fuel card)
Are you a results-driven Sales Executive with experience in the office automation industry ? We’re seeking a passionate and ambitious professional to grow sales across Pietermaritzburg, Newcastle, and Hillcrest . This is an exciting opportunity to join a dynamic team and make a real impact in a competitive market.
Key Responsibilities
- Build and nurture strong relationships with new and existing clients
- Identify and capitalize on sales opportunities to drive revenue growth
- Consistently meet and exceed revenue targets and KPIs
- Deliver outstanding customer service and after‑sales support
- Collaborate with the wider sales team to achieve shared goals
Requirements
Dialler Manager – Mount Edgecombe
A leading call centre seeks an experienced Dialler Manager to manage and optimise dialler performance, campaigns, and data flow. The ideal candidate has strong analytical skills, attention to detail, and proven experience with dialler systems in a call centre environment to drive efficiency and results.
Working hours : Monday to Friday 08 : 00am - 18 : 00pm.
Key Responsibilities
What We’re Looking For
Junior Training Administrator – Durban
An established training provider is seeking a Junior Training Administrator to join their team. This role is ideal for an organised, detail‑orientated person with excellent communication skills and at least 2 years of administrative experience.
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Clothing Coordinator – Mount Edgecombe
Seeking a passionate and experienced Clothing Coordinator with at least 3‑5 years of experience in coordinating apparel production both locally and internationally. Experience with Truworths procedures is highly advantageous.
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Fashion Design Graduate – Fashion Retail Chain
Are you a fashion‑forward, trend‑savvy graduate with strong numerical and Excel skills ready to make your mark as a Buyer in the retail fashion world? We are seeking a dynamic, career‑oriented Fashion Design or Consumer Science Graduate to join our growing team.
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Retail Planning – Graduate Opportunity
Seeking high‑performing, analytical Finance or Economics graduates with a flair for numbers to drive sales and profitability through smart stock management and forecasting.
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Senior Bookkeeper – Durban
An excellent opportunity exists for a Senior Bookkeeper with a Degree or Diploma in Accounting or Finance. The ideal candidate will be proficient in Pastel (or similar accounting software) and fully competent in the Microsoft Office Suite.
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Accounts and Sales Administrator – Westville
An exciting opportunity exists for a competent and detail‑oriented Accounts and Sales Administrator to join a dynamic team in the Manufacturing industry.
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Microsoft Teams & AI Consultant / Business Analyst – Morningside, Durban
Dynamic IT solutions company seeking a Microsoft Teams and AI Consultant / Business Analyst to join their team.
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Event Management – Various Locations
We are looking for experienced professionals in events, banqueting, or hospitality to manage client relationships, deliver events, and drive growth.
Your Role Will Include
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Apply :
Junior Bookkeeper – Westville
Great opportunity for a dedicated and conscientious junior bookkeeper with a Diploma in Accounting.
Key Responsibilities
What We’re Looking For
We’re seeking a driven individual who is both detail‑focused and highly accountable, with a strong foundation in finance and a keen interest in technology‑driven environments.
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Creative Media – Ballito / Hybrid
Join a dynamic, creative agency with a diverse and exciting portfolio of brands. We are looking for a Mid‑to‑Senior Paid Media Marketer / Digital Marketing Expert.
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Excellent opportunity exists for an experienced Salaries Controller to join a large Shopping Retailer. This role is ideal for a payroll professional with a strong accounting background and a passion for precision and compliance.
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A busy and well‑established Doctor’s practice is seeking a professional and efficient Medical Receptionist.
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Call Centre Manager • Umhlanga Rocks, KwaZulu-Natal, South Africa
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