Food and Beverage Attendant - FTC

Job Purpose

To prepare and deliver exceptional food and beverage service within restaurant operations, banqueting operations, and/or on the casino floor, ensuring that all internal Standard Operating Procedures (SOPs) are consistently achieved and professionally executed.

Key Performance Areas1. Prepared Work Area

• Prepare mise-en-place, place settings, and all other service requirements before the start of service.
• Set up and break down function venues according to event requirements and scheduled start times.
• Identify and report any issues relating to outlet appearance, equipment, or operational systems.
• Ensure the cleanliness and readiness of the assigned section or station.
• Comply with all health, safety, hygiene, and environmental regulations.
• Use and store operating equipment in accordance with specifications and safety standards.
• Participate in stock-taking activities as required.
• Resolve or report stock, equipment, or operational anomalies in line with company standards.

2. Service Execution

• Maintain up-to-date knowledge of food products, industry trends, and cooking methodologies relevant to menu offerings.
• Perform all duties in accordance with Food & Beverage Standard Operating Procedures.
• Take guest orders accurately and promptly.
• Capture guest orders correctly on the operating system.
• Explain menu items and make appropriate food and beverage recommendations.
• Liaise professionally with kitchen staff regarding guest requests and special dietary requirements.
• Serve and present food and beverages in accordance with service standards.
• Remain attentive and responsive to guest needs throughout service.
• Clear tables promptly after guests have completed their meals.
• Present guest bills and process payments where applicable.
• Complete cash-up procedures at the end of service where required.
• Maximise sales opportunities by upselling promotional items and menu enhancements.

3. Customer Engagement

• Provide every guest with a warm welcome and friendly farewell, ensuring a positive and respectful experience.
• Deliver professional, attentive, and solution-focused service at all times.
• Recognise returning guests and understand their preferences where possible.
• Inform guests about the property's facilities, products, rewards programme, and current promotions.
• Resolve guest complaints, requests, and suggestions efficiently, escalating matters when necessary.
• Build positive guest relationships that contribute to customer satisfaction and loyalty.