Remote Claims Manager

About the Role

Our client is seeking a highly experienced and motivated Remote Claims Manager to lead their virtual claims handling operations, serving clients across South Africa . This leadership position is crucial for overseeing the end-to-end claims process, ensuring efficient resolution, customer satisfaction, and team performance, all managed from a remote setting. You will be responsible for setting strategic goals, developing claims handling procedures, managing a distributed team of claims professionals, and driving continuous improvement initiatives to enhance service delivery and operational efficiency. This is a unique opportunity to shape the future of remote claims management.

Key Responsibilities

• Lead, manage, and motivate a geographically dispersed team of claims adjusters and support staff.
• Develop and implement robust claims management strategies, policies, and procedures for optimal efficiency and customer satisfaction.
• Monitor claims performance metrics, identify areas for improvement, and implement corrective actions.
• Ensure compliance with all regulatory requirements, industry standards, and company policies across all claims handling activities.
• Foster a high-performance culture focused on exceptional service delivery, professional development, and employee engagement within the remote team.

Requirements

• Minimum of 7 years of progressive experience in insurance claims management, with a significant portion in a leadership capacity.
• Proven track record of successfully managing remote or distributed teams and operations.
• Strong understanding of various insurance lines, claims processes, and risk management principles.
• Excellent strategic thinking, problem-solving, and decision-making abilities.
• Exceptional communication, interpersonal, and leadership skills, adapted for a virtual environment.

Benefits

• Competitive salary package with performance-based bonuses.
• Fully remote work arrangement, offering significant flexibility and work-life balance.
• Comprehensive health, dental, and vision insurance plans.
• Generous annual leave and opportunities for remote professional development.
• A forward-thinking company culture that embraces remote work innovation.

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