Multi-Property Reservations Specialist

Duties:

Reservations & Sales:

Manage group accommodation, conference and individual reservations across both properties.
Convert enquiries into confirmed bookings through effective sales and negotiation.
Work towards monthly conversion, revenue and upselling targets.
Manage each enquiry from initial contact through to final invoicing and post-event reconciliation.

Systems & Booking Administration:

Maintain accurate reservation records using OPERA PMS and OPERA Sales & Catering.
Manage room blocks and prepare comprehensive Banquet Event Orders (BEOs).
Ensure quotations, contracts, rooming lists and payment schedules are accurate and completed on time.
Prepare final invoices and maintain complete booking documentation.
Operational Coordination:
Communicate booking requirements clearly to operational teams in Sandton and Cape Town.
Coordinate arrangements to ensure the smooth delivery of group, conference and individual bookings.
Respond promptly to client enquiries and resolve booking-related issues proactively.
Take ownership of service standards, booking accuracy and follow-through.

Requirements:

Extensive hands-on experience with OPERA PMS and OPERA Sales & Catering.
Previous reservations or events experience within large hotels of 300 rooms or more.
Strong sales and negotiation skills with a focus on conversion and revenue generation.
Excellent organisational skills and disciplined administration.
Exceptional attention to detail and accuracy.
Ability to manage multiple bookings and competing deadlines across two properties.
Strong communication skills and a professional, client-focused approach.
Ability to remain organised and perform effectively in a high-volume environment.
A proactive, energetic and accountable approach with strong commercial awareness.