Junior Account Manager

SUMMARY:
Introduction:
Our client is a dynamic FMCG company specialising in the import and distribution of a diverse range of products, including confectionery, alcoholic beverages and tobacco products. The company supplies products to large-scale wholesalers and customers across South Africa.

Our client is looking for a driven and organised Junior Account Manager to join their Sales Department. The successful candidate will assist in managing customer accounts, developing strong customer relationships and supporting the growth of sales within the business.

Job Purpose:
To support the management and growth of customer accounts within the Sales Department. To build and maintain strong relationships with customers while identifying opportunities to increase sales and grow existing accounts.
To ensure that customer requirements, orders, pricing and queries are managed efficiently while providing effective support to the sales team.

POSITION INFO:
REQUIREMENTS
Minimum education (essential):

• BCom degree required

Minimum applicable experience (years):

• 1–3 years' experience in sales, account management, customer service or a related commercial environment.

Required nature of experience:

• Experience in an FMCG, wholesale, retail or distribution environment.
• Experience dealing with customers and managing customer accounts.
• Experience processing and following up on customer orders.
• Experience working towards sales targets and identifying opportunities to increase sales.
• Experience working with internal teams to resolve customer queries and ensure efficient service delivery.

Skills and Knowledge (essential):

• Strong interpersonal and customer relationship management skills.
• Good verbal and written communication skills.
• Strong sales and negotiation skills.
• Good numerical and commercial understanding.
• Strong administration and organisational skills.
• Ability to manage multiple customer accounts and priorities.
• Good computer literacy, including Microsoft Office.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Target-driven and results-oriented

Other:

• Proficient in Afrikaans and English
• Own transport and license
• Willingness to travel to customers when required.

KEY PERFORMANCE AREAS AND OBJECTIVES
Customer Account Management

• Build and maintain strong, professional relationships with assigned customers.
• Act as a key point of contact for customer queries and requirements.
• Ensure customer needs are understood and communicated to the relevant internal departments.
• Maintain regular communication with customers to ensure a high level of service.
• Identify opportunities to strengthen and grow existing customer relationships.

Sales and Business Development

• Achieve agreed sales targets and objectives.
• Identify opportunities to increase sales across existing customer accounts.
• Promote and introduce relevant products to customers.
• Support the sales team in developing new business opportunities.
• Monitor customer buying patterns and identify opportunities for increased sales.

Orders, Pricing and Sales Administration

• Receive, process and follow up on customer orders.
• Ensure orders are accurately captured and communicated to the relevant internal departments.
• Assist with pricing enquiries, quotations and product availability.
• Follow up on outstanding orders, deliveries and customer requirements.
• Maintain accurate customer and sales records.

Customer Service and Internal Coordination

• Respond to customer queries and resolve issues efficiently and professionally.
• Liaise with logistics, warehouse, finance and other internal departments to ensure customer requirements are met.
• Follow up on delivery-related queries and communicate updates to customers.
• Escalate customer issues where required and ensure appropriate follow-up.
• Maintain a high standard of customer service throughout the sales process.

Reporting and Commercial Support

• Assist with sales reports and account performance information.
• Monitor sales activity, customer trends and product performance.
• Provide feedback to management regarding customer requirements and market opportunities.
• Assist with promotional activities, product launches and sales initiatives.
• Keep up to date with the company's product range and relevant FMCG market trends.

Remuneration Offered
Market related