Business Analyst

Our Client

Our Client is dedicated to supporting, growing, and empowering clients with affordable, easy, and suitable solutions, primarily through face-to-face intermediary channels, but also directly. Theyhave approximately 2,000 tied advisers and 2,000 supporting independent brokers, all dedicated to meet the financial needs of our clients.

Their vision : They aspire to be the best at building enduring relationships by connecting clients with Company. They create sustainable value by attracting new clients, supporting ongoing client engagement, and providing adaptive solutions designed to answer product questions.

What will you do?

The core purpose of the role is :

• To ensure the smooth and effective running of relevant intermediary (electronic) tools and applications.
• To ensure the ease of use of relevant tools and applications, as utilised by the intermediary, thus enhancing the product experience - as well as the end-user customer's experience.
• To reduce and prevent any advice risk associated with the use of system tools and applications by the intermediaries, in relation to assigned portfolio.
• To manage and facilitate the resolution of system issues, as well as driving any enhancements that are identified / suggested – as per agreed upon portfolio and focus areas.
• Manage and take ownership of allocated projects / tasks, as well as assigned resources.

What will make you successful in this role?

Requirements Elicitation and Management

Stakeholder Collaboration and Communication

Qualification and Experience

Preferred Qualifications

Knowledge and Skills

Core Competencies