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Key Account Management (Production) : Inbound Tourism / DMC, Cape Town Southern Suburbs

Key Account Management (Production) : Inbound Tourism / DMC, Cape Town Southern Suburbs

SATSACape Town, Western Cape, South Africa
30+ days ago
Job description

Key Account Management (Production) : Inbound Tourism / DMC, Cape Town Southern Suburbs

Career Dynamics Global — Cape Town, Western Cape

Location : CPT Southern Suburbs – Office based – Monday to Friday

Salary : Highly Negotiable based on current earnings and experience.

Benefits Included

Role

Role : Key Account Management : Production, Inbound Tourism / DMC

Responsibilities Will Include, But Not Limited To

  • In charge of Leisure Groups Production. 3-4 Star Accommodation.
  • Develop trust relationships with a client. Acquire a thorough understanding of key customer needs and requirements.
  • Expand the relationships with existing customers by continuously proposing solutions that meet their objectives.
  • Ensure the correct products and services are delivered to customers in a timely manner.
  • Quotes, itineraries, reservations.
  • Serve as the link of communication between agents and operations.
  • Resolve any issues and problems faced by customers and deal with complaints to maintain trust.
  • Play part in generating new sales (with the marketing / sales team) that will turn into long-lasting relationships.
  • Be able to prepare regular reports of progress and forecasts for the director.

Requirements And Skills

  • Senior level – Minimum 5 years’ Experience as KAM at an Inbound Tour Operator / DMC
  • Quoting & Costings for inbound Groups and Group series from Europe and USA for Southern Africa
  • Product knowledge essential
  • Negotiating with suppliers & Liaising with long established clients
  • Liaising with the groups consultants who handle the operations and logistics
  • Experience in providing solutions based on customer needs
  • Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
  • Excellent organizational skills, ability in problem-solving and negotiation
  • MS Office (Word, Excel & PowerPoint) (TOURPLAN, WETU are a PLUS)
  • Fluent in English with excellent written and verbal communication skills
  • How to Apply

    Please email your CV & Qualifications to and / or

    Connect to our LinkedIn page :

    Location

    Cape Town

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    Account Management • Cape Town, Western Cape, South Africa

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