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Key Account Lead (Cape Town)
ExcellerateWes-Kaap, South Africa7 days ago
Job descriptionBusiness Writing Skills – emails and reports Financial / Numeracy Skills – Full understanding of financial principles Quality / standards awareness and implementation – as per contractual requirements Working knowledge of contract management – SLA’s / KPI’s and compliance Strong computer literacy People Management – HR principles, performance management Leadership - coaching and mentoring skills Presentation Skills Problem solving Negotiation Conflict resolution Analysis of data trends Innovative Ability to interpret Maintenance plans, condition assessment of structures and fixed assets Asset lifecycle management Knowledge of Integrated Facilities Management Services (IFM) Manufacturing acumen a must Knowledge of industry best practices and regulatory requirements Workable technical knowledge Project management principles Sales and growth targets Administration principles and reporting Workable knowledge of statutory requirements Knowledge of cost budgeting and control CMMS and CFMS Knowledge Full understanding and accountability of all key P&L & KPI drivers. Intimate understanding of contractual drivers across portfolio. Partner with clients to ensure organic growth across portfolio. Ensure effective supplier management and sourcing support. Prepare and support site team with 3‑year plans & assist site managers with tender plans and transitions. Attend local governance calls (factories on a monthly basis and offices on a quarterly basis). Participate in TCO / finance review calls for each site (monthly). Conduct monthly touchpoint calls for Tier 3 offices. Attend and convey topics in weekly internal control calls to site managers. Hold weekly one‑on‑one calls with site managers. Be present at bi‑weekly / monthly forums, including EHS Forum, Hard Services, and Site Sustainability. IFM Operational Decision maker Commercial Approvals and Cost allocation Management of CMMS, CFMS and related systems Management of services and client contracts Compliance to the OHS Act and other statutory requirements Ensure all accounts are fully compliant and drives the correct EHS behaviors. Ensure regular meetings and be a trusted partner and escalation point. Support account teams as escalation point including HR Related issues, IT and Connectivity, Operations, Employee Engagement) Ensure smooth working relationship with all internal stakeholders. Be part of working groups for various business development requirements Developing and presenting of business cases Coordinate and conduct regular project follow up meetings with PMO team and client Review alliance plans and train site managers Track and support the account team for programs in the alliance plan. Create and track employee performance goals & KPI’s Drive and monitor employee training requirements Budget management and monthly tracking Support and drive client savings initiatives Team Leadership, Change Management, Customer & Quality focus, Problem solving and decision making, Financial & Business Acumen, Communication, Innovation and Analytical Thinking (on higher level), Demonstrate "Can do attitude" Must be able to adapt approach according to operating Market example Finance, Banking, Technology or Industrial. Ability to chair a disciplinary enquiry Executive Leadership CBX & CBRE Senior Leadership Country Leadership Enterprise Leadership Excellerate Services Leadership Account Teams Support teams (Finance, HR, IT, EHS) Client Structures Enterprise Teams Suppliers
Who we are
We are the market leader in commercial real estate services and investments and provide an integrated suite of high-quality real estate services to our clients across Africa and the Middle East, including facilities management, advisory & transaction services, project management. We support predominantly corporate clients who buy services on a contracted basis all across the Middle East and Africa – even globally, depending on their portfolio.
Why choose us
Imagine more than just the future of work; with CBRE Excellerate, you can create it. As part of our global powerhouse, you'll find a culture that fosters an entrepreneurial mindset, where your best work is not just encouraged but celebrated. Collaborate with talented individuals, harness the support of unparalleled resources, and enjoy the journey as you grow both personally and professionally.
What will you bring
- A minimum of 10 years’ experience as regional or account lead.
- People manager with a proven track record of managing successful and profitable accounts / portfolios across manufacturing and commercial sectors, industries and countries in Africa is essential
- Minimum qualifications : Technical background or Bachelor’s degree / Diploma in engineering or related field
- Full understanding of commercial and financial business principles (P&L, Balance Sheet, Income Statement, GM, GL, EBITDA)
- Project management skills and experience
- Strong analytical and problem‑solving skills
- Must be able to manage operations remotely
Additional demonstrable requirements
Skills :
Knowledge :
What will you be doing
Full operational responsibility of below service lines :
Commercial and Contractual Accountability
Sales Growth
Sourcing and Supplier Management
Project management
Governance
Decision making authority
EHS culture
Client engagement
People leadership
Internal stakeholders
Competencies
Interface / relationships with
External Parties (Clients, Enterprise Teams)
CBRE Excellerate is committed to striving for diversity and equitable representation in our workforce. Preference may thus be given to suitably qualified candidates as identified in our employment equity plan. Persons with disabilities are encouraged to apply.
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Cape Town • Wes-Kaap, South Africa
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