Senior Solutions Consultant (Distribution and Manufacturing)

Senior Solutions Consultant (Distribution and Manufacturing)

Department : Consulting Services

Employment Type : Full Time

Location : SA | Central | Johannesburg

Reporting To : Menwil Gordon

Description

Summarized Accountability : The Senior Solutions Consultant is responsible for training, guiding, and providing customers with SYSPRO products and product-related support, and ensuring the resolution of all issues as required. The Senior Solutions Consultant is responsible for identifying and resolving issues while maintaining SYSPRO standard procedures.

Key Responsibilities

• The Solution Consultant assists the customer in ensuring business-relevant solutions are implemented and maintained and assists SYSPRO in achieving ALF retention and growth.
• Ensure event tracking system procedures are followed when logging errors / queries.
• Complete assigned work according to given schedule.
• Provide maintenance support.
• Analyze and recommend improvements on products, and procedures to improve customer usage of SYSPRO Software.
• Prepare documentation for enhancements and log in the appropriate software.
• Complete job sheets for all customers with pre-paid hours purchased and / or for all non-chargeable support and get customer to sign-off.

Skills, Knowledge and Expertise

Qualifications and Experience :

Knowledge :

Skills required :

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