Operations Controller

INHERENT REQUIREMENTS

GENERAL

Matric

A minimum of 2 years of operations management experience within the Temporary Employment Services (TES) Industry

Good knowledge of Industrial Relations (IR), the Basic Conditions of Employment Act (BCEA), Bargaining Councils, the TES Industry, and the Labour Relations Act (LRA)

Experience working on internal systems and programs (Contractor Zone and Branch Payzone) would be advantageous

Good numeracy skills

Computer literate (MS Office)

Excellent communication skills (both verbal and written)

A valid driver’s license with own reliable vehicle (essential)

DUTIES AND RESPONSIBILITIES

Be actively involved with the start-up of new contracts and briefing sessions for existing contracts to ensure that the correct staff is supplied

Liaise with the Operations and / or General Manager to ascertain client requirements

Ensure that daily debrief is attended and that all client related information and feedback is reported and logged

Work in conjunction with the Recruiter and / or Operations Managers to ensure that suitable candidates are recruited

Adhere to the stipulations of the relevant Company policies and procedures in respect of the recruitment of assignees

Ensure that legislative requirements in respect of the hiring of foreign nationals are adhered to

Support the Company's objectives in respect of Employment Tax Incentive (ETI)

Select candidates for placement and / or overtime in a legal and ethical manner

Adhere to the stipulations of the Company's Code of Business Conduct and Stakeholder Engagement Policies

Ensure that the correct paperwork is signed and maintained for all assignees

Ensure that Fixed Term Contracts and Annexure A’s are updated / valid

Ensure that assignee files and Contractor Zone files are kept up to date

Ensure that all IDs, job descriptions, EEA1 forms, qualifications, contracts, disciplinaries and other documentation relating to assignees must be filed on Contractor Zone and in branch files

Ensure that the electronic blacklist is kept up to date on Contractor Zone

Ensure that all requirements as stipulated by the Company are adhered to, when submitting timesheets and supporting documents for payments

Timesheets must be checked to ensure that all indicated hours are correct, all totals are correct, assignees are linked to the correct rates and timesheets are signed by the client as required

Adhere to the payroll deadlines as stipulated

Ensure that leave applications are accurately checked prior to payroll and that all approvals and / or paperwork is in order

Submit reports to the Branch Manager as required

Daily headcount report to be submitted by 09 : 00 am daily

Assist the Branch or Operations Managers with the management and issuing of Personal Protective Equipment (PPE)

Ensure that all assignees are allocated with the correct PPE

Assist the Branch or Operations Managers with the management of End of Contracts

Ensure that assignees are issued with the applicable end of contract notice

Ensure that PPE and clock cards are returned

Issue UIF claim documentation

Deliver exceptional customer service to assignees

Maintain the values of the Company in all interactions with assignees

Monitor, follow up and ensure resolution to all assignee queries within a 24 hour timeframe

Schedule training and medicals for assignees as required

Arrange transport for assignees as required

Aid and support the Branch or Operations Manager as and when required

Assist with the completion of Injury on Duty (IOD) claim documentation

Ensure that assignees are using the payslip app

CHARACTER TRAITS

Friendly

A positive attitude

Analytical minded and problem solver

Ability to work under pressure

Self-motivated

Committed and loyal to the Company, Colleagues. and Clients

Punctual

Honest and sincere, with a sense of humour

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