Responsibilities
- Training Program Development : Collaborate with management to assess training needs and develop comprehensive training programs tailored to the specific needs of the sales campaigns.
- Training Delivery : Conduct engaging and interactive training sessions, workshops, and seminars to improve sales skills, product knowledge, and customer engagement techniques.
- Sales Coaching : Provide one-on-one coaching and mentorship, identifying strengths and areas for improvement and offering actionable feedback.
- Performance Evaluation : Monitor and evaluate the performance through call monitoring, role-playing, and performance metrics. Provide constructive feedback to enhance sales skills.
- Sales Techniques : Teach effective sales techniques, objection handling, and closing strategies to improve conversion rates and sales outcomes.
- Product Knowledge : Ensure that sales consultants have a deep understanding of the products or services offered and can effectively communicate their value to customers.
- Compliance and Regulations : Educate on industry regulations, compliance requirements, and ethical sales practices.
- Documentation : Maintain accurate records of training sessions, attendance, and performance improvement plans.
- Continuous Improvement : Stay up to date with industry trends and best practices in sales training and incorporate them into the training curriculum.
Qualifications
2+ years’ experience in FSP training within a BPO or contact centre environment.Strong understanding of sales methodologies and techniques.Excellent presentation and communication skills.Ability to motivate and inspire sales teams.Proficiency in using training tools and technology.Detail-oriented with excellent organizational skills.Patience and the ability to provide constructive feedback.Certifications in sales training or relevant field a plus.If you have a passion for sales and a knack for teaching and motivating others, we invite you to apply for the Sales Trainer position. Help us develop a high-performing sales team and drive business success through effective training and coaching.
Application Process :
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