Client Manager

Position : Client Manager Non-Life

Location : Johannesburg (Hybrid)

Employment Type : Full-time

Overview :

Our Client is seeking a dynamic and strategic Client Manager to join their Client Management Team within the Non-Life business. The successful candidate will manage a substantial portfolio of clients and identify opportunities for growth and partnership. This role involves developing strong client relationships driving business value and maintaining a leading position in the market. The Client Manager will report to the Client Management Executive and will not have direct reports.

Key Responsibilities :

• Understand the companys strategy value proposition sales approach and competitive positioning.
• Develop an in-depth understanding of clients business strategies financial objectives and decision-making processes.
• Analyse market trends competitive activity and the broker environment to identify growth opportunities.
• Formulate and execute strategies to strengthen and expand client relationships.
• Collaborate with internal teams such as Underwriting and Consulting to develop renewal strategies and deliver optimal outcomes for both clients and the business.
• Coordinate cross-functional initiatives that enhance the companys value proposition and service offering.
• Promote the companys brand and value propositions through multiple channels including events conferences and social media.
• Establish best practices for CRM-driven engagement and strengthen client communication processes.
• Build knowledge across all lines of business and demonstrate an understanding of reinsurance structures and risk management.

Requirements :

Benefits :

Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Experience : years

Vacancy : 1