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Store Manager Oceans Mall
Service SolutionsDurban, KwaZulu-Natal, South Africa1 day ago
Job descriptionCreating inspiring A Class Customer Experiences with every customer and setting the service standard Ensure all team members are fully trained in, and are creating an A Class experience with every Constantly identify areas of opportunity to improve the customer experience within your store Coaching your teams to handle customer objections to guarantee complete customer satisfaction for Conduct A Class Inductions for every new Team Member Ensure all Team Members are aware of each Brand KPI and how to achieve the benchmark being; Ensure all sales budgets are being tracked on a daily basis through the in-store reporting platforms Manage monthly planning and ensure each shift is allocated and the stores productivity is not Ensure internal and external security procedures are maintained and full compliance is delivered Driving conversion with each team member to increase stores revenue
Key Function
Actively lead your store to greater achievement and accomplishment through inspiring leadership whilst being
- an always-present leader responsible for the full operation of your store including but not limited to;
Creating an A Class customer experience with every customer, every time, delivering the highest level of store
presentation and standards, and coaching each team member to exceed the Brand KPI’s
Sales and Results Management
Customer Experience
for your store
customer using exceptional customer service every day
every customer enquiry
Financial
Sales, Wages, Shrinkage, conversion and Cash Variance.
compromised
As per our client’s operational requirements, a credit, crim and reference checks will be completed
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Store Manager • Durban, KwaZulu-Natal, South Africa
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