Client Success Manager- South Africa

We are looking for a proactive and dedicated Client Success Manager to join our growing team. The ideal candidate will take charge of maintaining strong relationships with clients, ensuring they receive maximum value from our services, and identifying opportunities for long‑term growth and partnership. This position is perfect for someone who is passionate about helping clients achieve success, thrives in a fast‑paced environment, and has a background in customer support, client success, or account management .

This role requires excellent communication skills, the ability to understand client needs, and the initiative to drive projects forward while maintaining a client‑first mindset. You will act as the primary point of contact for assigned accounts, guiding clients through each phase of the partnership—from onboarding and strategy discussions to performance reviews and continuous improvement.

Key Responsibilities

1. Client Relationship Management

• Build and nurture strong, long‑lasting relationships with clients by understanding their goals, challenges, and expectations.
• Serve as the main point of contact for all client‑related communication and inquiries.
• Conduct regular meetings, check‑ins, and presentations to provide updates, gather feedback, and discuss new opportunities for growth.
• Maintain a deep understanding of clients’ industries, enabling you to offer meaningful insights and tailored recommendations.

2. Client Success and Retention

3. Communication and Reporting

4. Collaboration and Internal Coordination

Qualifications and Skills

Work Details

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