Client Success Coordinator - 0876 - Pretoria, South Africa

Overview

Client Success Coordinator - 0876 - Pretoria, South Africa

Join to apply for the Client Success Coordinator - 0876 - Pretoria, South Africa role at Bionic Talent

This range is provided by Bionic Talent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

About the client

Our client is a patient-focused healthcare and wellness provider dedicated to delivering holistic, compassionate care. The organization emphasizes consistent communication, empathy, and proactive support to help patients achieve their long-term health goals. Their mission is to provide a seamless and supportive experience at every stage of the wellness journey — building trust and strong relationships with each individual they serve.

About the role

We’re looking for a Client Success Coordinator who will serve as the main point of contact for patients, ensuring they feel supported, heard, and valued throughout their care journey. This role requires a warm, professional communicator who enjoys connecting with people and maintaining strong relationships.

The Client Success Coordinator will be responsible for conducting weekly check-ins with patients, tracking their progress, and assisting the internal team with administrative or client-related tasks during downtime. This is a client-facing role, ideally suited for candidates based in South Africa, given the communication style and alignment with US time zones.

What you’ll be doing

• Call patients weekly to check in, assess progress, and document feedback
• Provide empathetic, professional communication and ensure every patient feels cared for and supported
• Maintain accurate records of patient updates and share summaries with the internal care team
• Assist with administrative and coordination tasks when not on calls
• Follow up on patient inquiries, scheduling needs, or support requests
• Contribute to improving client engagement and retention by identifying opportunities for a better patient experience
• Represent the organization with professionalism, compassion, and reliability

Who are we looking for?

Position

Client Success Coordinator

Remote Status

Fully Remote

Preferred Location

South Africa

Working Hours

9 am to 6 pm EST

Holidays

US Federal Holidays

Salary

USD per month

Internal Job ID

0876

Seniority level

Entry level

Employment type

Full-time

Job function

Industries

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