eCommerce Product Coordinator - Cape Union Mart Group

Cape Union Mart Group

We’re looking for a detail-driven, highly organised eCommerce Product Coordinator to join our retail business and take responsibility for ensuring that products are accurately and efficiently loaded and maintained on our website.

This is not a marketing or social media role – it’s a pivotal operations role at the heart of our digital product lifecycle. You’ll be responsible for managing the end-to-end coordination of product data, imagery, categorisation and promotions to ensure everything is live, accurate & ready to sell online.

The role requires a structured and methodical mindset, strong project coordination skills, and the confidence to work with multiple stakeholders – including senior leaders – to keep everything on track.

Key Duties

• Coordinate the product onboarding process – ensuring product data, images, descriptions, pricing and stock statuses are provided, tracked & completed on time.
• Maintain and update the website’s product catalogue and category structure for accuracy, consistency and optimal customer experience.
• Manage site promotions, product launches and content updates in line with trade plans and marketing calendars.
• Troubleshoot issues related to missing or incorrect product data & resolve blockers in the publishing process.
• Liaise closely with internal teams such as Merchandise, Marketing & Photography Studio to ensure all product information is aligned and deadlines are met.
• Perform regular quality checks to ensure accuracy of live content across the site.
• Supply accurate product lists for marketing campaigns and ensure promotional products are correctly set up.
• Support eCommerce team with general site operations and ad hoc initiatives.

About You

What You’ll Need

Why Join Us?

You’ll be part of a growing team in a successful retail business, where your coordination and attention to detail will directly impact our ability to trade online. If you're someone who enjoys structure, thrives in a deadline-driven environment, and knows how to manage stakeholders to get the job done, we’d love to hear from you.

We’re committed to transformation and diversity. Appointments and promotions will be made based on the candidate who best meets the requirements for the role. Preference will be given to candidates who will contribute to our Employment Equity goals.

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