Operations Coordinator

Job Title

Operations Coordinator (Remote South Africa-Based)

Location

Remote (South Africa-Based)

Working Hours

Full-time

UK-aligned hours

Includes some weekend support (on a rota basis, 10 am- midnight UK time)

Reports To

Head of Operations

Salary Range

R27,500 R30,000 per month

Overview

A fast-growing international tech company is looking for a detail-obsessed, cool-headed, and highly organised Operations Coordinator to support and coordinate a UK-based field team. This role is hands-on and critical to the smooth execution of day-to-day installations, customer logistics, and system updates. You\'ll manage team schedules, review job completion quality, and ensure operational standards are consistently met.

Key Responsibilities

• Coordinate daily planning, task routing, and scheduling for a UK-based field team
• Track installations, network refreshes, and technical system updates
• Review completed jobs to ensure quality, accuracy, and consistency
• Liaise with venues and partners regarding logistics, updates, and support needs
• Use internal systems (e.g., CRM and ticketing tools) to maintain accurate records
• Quickly identify, troubleshoot, and escalate operational blockers
• Ensure service level agreements (SLAs) and timelines are met
• Support process improvements that enhance team efficiency and service quality
• Participate in weekend shifts as part of a rotational support schedule
• Highly organised, with exceptional attention to detail
• Proactive and solutions-driven, with strong problem-solving abilities
• Able to work under pressure and manage shifting priorities
• Experience using CRM or support platforms (e.g., Zoho Desk, Zendesk, Intercom)
• Fluent in written and spoken English
• Comfortable working independently in a remote environment
• Stable internet connection and availability during UK business hours

Desirable (Nice to Have)

What\'s on Offer

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