Operations Manager

Senior Retail Operations Manager

New

East London, Eastern Cape R - R Y 3L Consulting

Posted today

3L Consulting is recruiting on behalf of a leading retail and wholesale distribution group with a strong national footprint and a proud legacy of supporting independently owned retail stores across Southern Africa. The organisation operates in a highly competitive, fast‑paced environment, delivering excellence in retail operations, logistics, and business support.

This opportunity is ideal for a seasoned retail professional with a proven record of driving store performance, developing strong business relationships, and ensuring long‑term retailer profitability and sustainability. The successful candidate will provide strategic and operational leadership to a team of Retail Operations Managers, ensuring alignment with group objectives and enhancing retail performance across the division.

Purpose of the Position

The purpose of this position is to ensure profitable and sustainable independent retail operations through effective leadership, financial oversight, and strategic business support — driving increased sales and improved performance across the retail network.

Key Performance Areas

• Compile, implement, and manage divisional budgets and capital expenditure plans.
• Review financial performance against targets and implement group strategies and core concepts at retail level.
• Provide leadership and mentorship to a team of Retail Operations Managers.
• Add measurable value to independent retailers through sound business advice and performance management.
• Establish, maintain, and enhance retailer relationships to promote long‑term sustainability.
• Identify and manage poor‑performing stores, implementing corrective action plans.
• Collaborate with internal support teams (Store Development, HR, Finance, Logistics, and Merchandising) to ensure comprehensive retailer support.
• Drive sales growth and profitability across existing stores and within the distribution network.
• Conduct feasibility studies and assist with new store developments or refurbishments.
• Promote the brand's image and success by working closely with the Store Development and Retail Support teams.
• Provide retail advisory services to assist retailers in achieving operational, financial, and customer service excellence.
• Ensure profitability and sustainable growth at both Distribution Centre (DC) and retail levels.

Requirements

A competitive remuneration package is offered, including vehicle benefits and other standard company benefits aligned with senior management level.

Operations Manager – Warehouse / Supply Chain

Role Requirements

Qualifications & Experience

Skills & Competencies

Should you not receive a response within 10 working days, please consider your application unsuccessful.

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