Retail Integrations Support Analyst

Retail Integrations Support Analyst

Milnerton, Western Cape. Salary : R90,000 – R120,000.

Posted today.

Job Description

Do you want to be part of a dynamic team constantly challenging the status quo and finding "smarter" ways of doing things? If you answered yes, keep reading.

Who Are We?

1Nebula is a next‑generation SaaS Technology Business focused on providing businesses with cloud & technology expense management services and tools to accelerate their cloud journey. We hire amazing people from across South Africa, creating a diverse group of team members, called N48Xers, that is a force to be reckoned with.

Learn more about our people brand by watching our culture videos.

Job Opportunity at 1Nebula

This is a fixed‑term contract role for 12 months based in Cape Town. The main purpose of this position is to provide effective service delivery to clients of Nebula. Secondarily, to ensure that all service requests and incidents are resolved expeditiously, with a high level of expertise and professionalism to the complete satisfaction of the client.

Key Responsibilities

• Service Delivery Administration : manage incidents and service requests, resolve, investigate and escalates to relevant stakeholders.
• Effect any change control activities as required.
• Communicate failures to the IT management forum.
• Participate in Steercom, change control, project, and other operational meetings.
• Compile and prepare various reports or inputs as required by the client.
• Attend to the programming of systems.
• Attend operational meetings to provide technical or subject‑matter specific input.
• Manage video and teleconference facilities, conduct testing to ensure technology / equipment function optimally.
• Advise client on bandwidth requirements to support telecommunications infrastructure and network.
• Achieve all project timelines implemented by Nebula or the client.

Knowledge Management

Continuous technical knowledge development, within the telecommunications field, by devising an active and deliberate plan of research and active study.

Product Development

Provide input relating to new offerings in the market.

Design and Architecture

Provide input into the development and design of telecommunications systems and infrastructure. Recommend areas for improvement on site to secure cost savings for the client or additional value adds.

Vendor Interaction and Administration

Provide regular reports pertaining to vendor deviations and variations.

Asset / Site Data Management

Requirements

Enjoy 20 leave days a year plus a "mulligan day" each quarter after meeting all your deliverables (4 extra leave days annually). Access to our Well‑being program and Employee support services.

Your Application

We use this information to determine your suitability for the role, and to guide any interviews (should you be given one). If you are unsuccessful in your application, Nebula will delete the information you provide within 3 months.

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