Customer Support Representative (Bilingual : French / English)

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Veriforce is the fastest-growing SaaS-technology and services company in the global supply chain risk management market. We help industry-leading companies create and maintain operating cultures and work environments that optimize safety, promote sustainability, and foster collaboration across a broad spectrum of internal and external stakeholders. What separates Veriforce from the rest is our people. We hire highly-intelligent, growth-minded individuals that team well and continuously look for new, better ways of solving business challenges.

Position Overview

As a Customer Support Representative, you are responsible for handling incoming and outgoing customer communications such as onboarding of new contractors (sales), retention of existing customers (renewals and compliance support), and providing customer support. Support will be provided via phone, email, live chat, and / or meetings. You will be required to assist customers by providing product and service information, as well as resolving product and service-related issues in an efficient, professional, and positive manner.

This is a remote operation, however travelling to an office for team or other meetings may be required.

Job Functions

• User support
• Subscriber administration
• Subscription renewal and sales
• System error monitoring
• General support

Essential Duties And Responsibilities

Key Performance Area

Duties

Contractor Portfolio Management

(Outbound)

Provide user support

(In-bound)

Compliance verification

System administration

Managerial Support

Client Relationship Management and Retention

Portfolio Growth

Qualifications

Qualifications are the traits and skills required to be successful in this specific job

Criteria

Essential

Additional

Language Requirement

Must be proficient in both languages, this includes read, write and speak.

Qualification

Experience

Technical Skills

Knowledge

Competencies

Attributes

Seniority level

Seniority level

Not Applicable

Employment type

Employment type

Full-time

Job function

Industries

Real Estate, Financial Services, and Capital Markets

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