Claims Consultant

Job Advert SummaryJob Purpose The Claims Consultant is responsible for managing claims allocated to the branch, in alignment with branch mandates and company standards.

This role plays a key part in ensuring the efficiency and effectiveness of the claims department by upholding technical excellence and service quality.

The incumbent will contribute to the growth and profitability of Hollard by ensuring accurate claims settlement, maintaining the department's professional standards, and fostering strong relationships with internal and external stakeholders, thereby enhancing Hollard's reputation.

Key Responsibilities

• Technical expertise : To evaluate and investigate all claims received in order to prevent possible leakage to the company in the settlement of claims.
• Customer service : Maintain a high level of service to customers (internal and external) according to service level agreements and within the service standards as set by the Company.
• Broker Support : Provide enhanced support to brokers that extends beyond standard claims processing to include expert technical consultation and comprehensive assistance.
• Effective and timeous communication : Communicate in a professional manner with internal and external parties and respond to queries within 24 hours.
• Registration : All claims received to be registered within 24 hours of receipt.

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