Key Accounts / Internal Sales Consultant

📘 Minimum Requirements

Education :

• Matric and preferably a Diploma specializing in Sales or Customer Services Management.

Experience :

Proven experience in internal sales , key accounts , or customer service , ideally within the industrial, automotive, or off-highway sectors .

Strong communication and interpersonal skills, with the ability to build rapport and trust quickly.

Technical understanding of off-highway or commercial vehicle components is advantageous .

Languages :

English

Afrikaans

🎯 Job Objectives

Improve sales turnover and service to our customers.

Promote and sell products and brands within the relevant Business Unit.

Achieve set monthly budgets and provide valuable market insights to the Business Unit Manager, Business Development Manager, and Product Specialists.

🛠 Main Responsibilities

Achieve monthly turnover and margin targets.

Manage and grow a portfolio of key customer accounts.

Process orders accurately and efficiently.

Provide technical alternatives or information where needed, and update customers on stock and delivery timelines.

Manage customer expectations with professionalism and clarity.

Assist in resolving customer complaints promptly.

Proactively engage new customers through cold calling, lead generation, and market research.

Maintain detailed and accurate CRM records for all interactions, quotes, and orders.

Assist the accounts department with queries.

Reactivate lost or dormant accounts by understanding client needs and rebuilding relationships.

📊 Key Performance Indicators

Achievement of monthly turnover and margin budgets.

Accuracy and efficiency of order processing.

Effective management of open orders, back orders, and returns.

Optimal management of available-to-supply metrics.

🌟 Key Performance Areas

Teamwork & positive attitude

Strong product knowledge

Exceptional customer service

Professional telephone etiquette

Effective selling and negotiation skills

🤝 Interpersonal Skills

Professional and trustworthy

High integrity and confidentiality

Strong people skills

Diligent, driven, and self-motivated

Responsible, precise, and a good listener

Ability to take initiative and support continuous improvement

Collaborative team player

📚 Knowledge & Skills

Knowledge :

Understanding of internal company systems, procedures, and commercial strategy

Familiarity with tools and processes relevant to the product portfolio

Skills :

Excellent verbal and written communication

Strong customer focus

Able to thrive in a pressurized, fast-paced environment

Results-driven with a strong will to succeed

Good computer literacy (MS Outlook, Excel, Word)

Strong administrative ability

Flexible and adaptable to change

💼 If You Are

Passionate about customer service

Energised by sales targets

Confident in building relationships

Ready to grow in a supportive, high-energy environment

then we want to hear from you!