Client Service Consultant(10)

Stay safe online. Now more than ever, it's important to be cybersafe. See Santam's tips to keep you safe online. Learn more.

Santam PLCC – Policy Maintenance Voice and Email has positions available for a Client Service Consultant based in Hill On Empire Park.

JOB DESCRIPTION

To offer world-class products and services to clients while achieving targets in an inbound and outbound call centre environment.

KEY RESPONSIBILITIES

• Accurately capture client information on the relevant system.
• Execute broker requests within the agreed timeframes, quality standards, and legislation.
• Handle all administrative tasks according to standards and turnaround times.
• Engage with brokers in a client-centric manner.
• Ensure accurate completion of broker requests and follow up to resolve queries promptly, as per service level agreements.
• Provide effective, efficient, and professional service to clients and offices via telephone and written correspondence.
• Meet and exceed client service level agreements.
• Maintain excellent time management skills.
• Consistently achieve productivity targets.

QUALIFICATIONS AND EXPERIENCE

SKILLS AND COMPETENCIES

Skills and competencies include excellent communication, time management, client focus, and the ability to work under pressure.

ABOUT THE COMPANY

Santam is a leading general insurance provider in Southern Africa, expanding into emerging markets in Africa and Asia. We are committed to our clients and strive to deliver insurance excellence. We promote diversity, inclusion, and equal opportunity employment, welcoming applications from all backgrounds, including persons with disabilities.

Our recruitment process involves advertising, screening, interviews, assessments, and onboarding to ensure a thorough selection process.

Our recruitment process

Includes advertising, screening, interviews, assessments, and onboarding steps, as detailed above.

TIPS & TRICKS

Getting ready for your interview

Interviewing is a two-way process that helps us learn about you and vice versa. Be prepared, stay calm, and sell yourself. We value authenticity and confidence.

Santam has been recognized as a Top Employer by the Top Employers Institute for 2025, for excellence in people practices.

#J-18808-Ljbffr