The Pre-Owned Operations Manager is responsible for establishing, managing, and growing the OEMs pre-owned vehicle operations. Initially focused on professionalising and controlling the Tradeback process through an outsourced partner, the role will evolve to develop a full-fledged Pre-Owned Division , enhance resale strategies, and expand the brands presence in the pre-owned commercial truck market.
Key Responsibilities
- Tradeback & Partner Oversight
Oversee trade-in vehicle processing and stock movement with an outsourced partner
Monitor refurbishment, cost control, and wholesale pricingEnsure accurate reporting and competitive pricing alignmentPre-Owned Division DevelopmentDesign systems and processes aligned with OEM standards
Expand resale partner networks and define performance metricsDevelop marketing and branding strategies for pre-owned trucksDivision Growth & LeadershipTransition operations into a structured in-house division
Build and lead a dedicated team as the business scalesDrive profitability and provide strategic input to leadershipKey Performance Indicators (KPIs)
Tradeback turnaround timesCost and margin controlPricing competitivenessStock tracking accuracyPartner SLA complianceResale volume and profitabilityPre-Owned Division development milestonesSkills & Competencies
Strong operational and financial managementStrategic thinking and business development skillsPartner and stakeholder managementMarket analysis and pricing strategy expertiseHigh attention to detail, compliance, and adaptabilityQualifications & Experience
Bachelors degree in Business, Logistics, or similar58 years experience in automotive or commercial vehicle industry (ideally pre-owned, tradeback, or fleet operations)Experience with outsourced partner management , dealer networks , and scaling business unitsCode 8 drivers license requiredCollaboration Areas
Sales & Dealer NetworkOutsourced OperationsFinanceAfter-Sales & Technical Teams