Senior SERVICENOW Technical Specialist / Architect – Become founding member of new team for glo[...]

Senior SERVICENOW Technical Specialist / Architect

Become a founding member of a new team for a global SERVICENOW consulting partner in Cape Town. Hybrid work environment. Salary : R900K – R1m.

The Client :

Global ServiceNow Consulting & Implementation partner with its new Cape Town office as the hub of ServiceNow operations expertise, supporting client engagements and ServiceNow solutions.

The Role :

You will work closely with the Head of Practice and the Head of Operations, taking ownership of the technical delivery of enterprise-level ServiceNow projects. You’ll guide technical engagements, ensure high-quality solution design and delivery, and drive successful outcomes for clients.

Your Responsibilities :

• Lead ServiceNow Implementations : Architect and manage the end-to-end implementation of scalable ServiceNow solutions, including ITSM Pro, ITOM (Discovery), HRSD, APM, and SPM.
• Client Collaboration : Work closely with business leaders and technical teams to gather requirements and turn them into actionable ServiceNow solutions.
• Best Practices & Standards : Champion ServiceNow best practices, ensuring solutions align with both client requirements and long-term platform sustainability.
• Quality Assurance : Oversee testing, audits, and review processes for new implementations or existing workflows, ensuring quality and performance standards are met.
• Mentorship & Leadership : Provide expert guidance to the team and third parties, encouraging collaboration and technical excellence.
• Complex Problem Resolution : Tackle advanced technical challenges, ensuring system stability, performance, and reliability.
• ServiceNow Instance Ownership : Co-manage ServiceNow instance in collaboration with the Head of Practice and Head of Operations.
• Strategic Planning & Development : Contribute to account and project planning, proposals, and the development of services across the ServiceNow practice.

Minimum Requirements :

Seniority Level : Mid-Senior level

Employment Type : Full-time

Job Function :

Information Technology

Industries :

IT Services and IT Consulting, Information Services, and Business Consulting and Services

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