Process Engineer (Insurance)

Contract Process Engineer (Insurance)

Location : Hybrid or Johannesburg (flexible for the right person)

Duration : 6 months (with option to extend based on delivery)

Purpose of the role

You will help clean up, simplify and modernise insurance processes so that our client can scale faster, control risk better and give customers a smoother experience. We need someone who can walk into a running operation, map what’s really happening (not what’s in the old SOPs), and then work with business and IT to design processes that are straight, measured and automatable.

Core responsibilities

• Engage with underwriting, policy admin, call centre, finance, product and IT to capture real-world processes.
• Run structured process discovery sessions, job shadowing and desktop reviews.
• Document current processes using standard tools (e.g. Visio, ARIS, Signavio, Lucidchart).
• Analyse waste, duplication, rework, manual spreadsheets and control gaps.
• Design simplified to-be processes that are straight-through where possible and standardised where human intervention is needed.
• Build control steps : four-eyes where needed, maker-checker, exception queues, audit trails.
• Define MI requirements : KPIs, KRIs, data fields, owners, thresholds, exception reports.
• Work with product / IT to ensure the process is automatable (APIs, workflow, RPA, rules engines).
• Support change management : SOP updates, training packs, briefing of team leaders.
• Track benefits during the contract : what was improved, by how much, and how we know.

Experience required

Tools and methods

Seniority level

Employment type

Job function

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