Technical Consultant
Edge ExecutivesJohannesburg, Gauteng, South Africa6 days ago
Job description2+ years’ experience in ITSM or CSM environments Qualification in IT, Computer Science, or related field Familiarity with Ivanti or similar platforms (advantageous) Knowledge of ITIL, KCS, and integration principles Strong collaboration, communication, and analytical skills Exposure to SQL, IIS, MySQL, HTML, Python, or Web Services a plus Bonus : multilingual and digitally curious Global exposure to digital service delivery projects Career growth in a solutions-driven, innovative team Ongoing upskilling in low / no-code platforms and modern tech A team culture that values curiosity, quality, and impact
Overview
Technical Consultant – ITSM & CSM Solutions
Location : South Africa (On-site)
Type : Permanent | Full-time | Digital Transformation
Design smart. Build lean. Deliver impact.
Join a high-performing digital solutions team driving real change across South Africa and global markets. This is a hands-on opportunity for a solution-minded technical consultant passionate about low / no-code innovation, customer success, and scalable service delivery.
Responsibilities
- Co-facilitate design thinking workshops with clients and stakeholders
- Translate business needs into re-usable, scalable solution prototypes
- Implement low / no-code configurations for ITSM & CSM platforms
- Provide Tier 2 / 3 technical support and solution guidance
- Configure dashboards, integrations, workflows, and reports
- Apply ITSM / CSM best practices to enhance customer operations
- Collaborate on responsive web solutions and UI / UX initiatives
- Share knowledge across teams and support platform optimisation
Qualifications
What You’ll Gain
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Technical Consultant • Johannesburg, Gauteng, South Africa
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