Business Systems & Integration Analyst

Job title : Business Systems & Integration Analyst

Job Location : KwaZulu-Natal, Durban

Deadline : November 09, 2025

Role Purpose

The Business Systems & Integration Analyst supports IT and business operations through system documentation, requirements gathering, reporting, automation, and integrations. This role is designed to grow into a senior position, supporting digital transformation, data‑driven decision making, and system integration across the enterprise.

Key Responsibilities

• Documentation & Analysis – Map and maintain IT systems and processes in ITGlue and SharePoint.
• Reporting & BI – Develop dashboards / reports in Qlik Sense and Power BI.
• Automation & Applications – Build workflows and apps in PowerApps and PowerAutomate; assist with SharePoint customization.
• Integrations & Development – Support ERP (Retail Directions), POS, ecommerce (Magento), ACS Payment Services, APIs, SQL queries.
• Project & Implementation Support – Rollouts, testing, training, and change management.
• Career Development – Progress towards senior responsibilities in reporting, solution design, and enterprise systems integration.
• Support Coverage & Travel Requirements – Standby support : Participation in a scheduled standby roster for evenings and weekends. Mandatory Saturdays : Two Saturdays per month (8 : 00 am – 2 : 00 pm, onsite) scheduled in advance by the Head of IT. Required to travel to stores and offices within South Africa and neighbouring countries to support implementations, integrations, and training. These requirements are part of the role’s standard duties and are not eligible for overtime or additional allowance.

Skills & Qualifications

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