Account Manager

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Role Purpose / Business Unit

To oversee and manage customer relationships of the large enterprise customers / key accounts, leveraging of our products and solutions to address the customer needs. Enables the solution delivery through collaborating with internal and external stakeholders with the objective to defend and grow the base. Drives and delivers sales targets, customer experience and commercial objectives of the portfolio through sales discipline and practice of account planning, pipeline and opportunity management.

Your responsibilities will include

Sales & Stakeholder Management

• Primary owner of all customer relationship building and engagements in the designated portfolio
• Proactively mitigates and defends the base while driving portfolio revenue growth
• Develop a healthy, productive and respectful relationship with all key customers / stakeholders based on integrity and professionalism
• Acquire a thorough understanding of key customer needs and requirements, to provide relevant and value adding solutions to deepen the relationship and service offerings
• Uphold sales best practice of accurately documenting sales plans, account development plans (ADP), engagement plans, tracking and monitoring sales conversions and implementation
• Develop a pipeline of prospects which are systematically qualified, managing the decision-making process within allocated accounts to ensure sales prospects are closed
• Own escalated customer complaints for the portfolio and collaborate with the relevant internal stakeholders to ensure they are closed to cultivate trust and delight our customers.
• To support finance in recovering overdue and non-payment by clients
• Ensure the correct products and services are delivered to customers in a timely manner as per the customer needs and objectives
• Serve as the link of communication between key customers and internal teams to ensure both proactive and reactive engagements are managed seamless
• Play an integral part in generating new sales that will turn into long-lasting relationships
• Clearly communicate the progress of monthly / quarterly initiatives to internal and external stakeholders

Reporting

The ideal candidate for this role will have

management

Technical Competencies

Behavioural Competencies

Closing date for Applications : 24 October 2025.

The base location for this role is Vodacom Umhlanga.

The company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Vodacom is committed to an organisational culture that recognises, appreciates, and values diversity & inclusion.

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