Consultant, Vendor Support

Business Segment : Personal & Private Banking

Location : ZA, GP, Johannesburg, Simmonds Street

To establish and optimise relationships with external vendors and third-parties to ensure vendors meet quality standards, deliver on time, and adhere to contractual agreements, thereby contributing to the overall efficiency of the card production and delivery process. To analyse vendor processes and systems ensuring risk exposure is mitigated, customer service levels enhanced, and processing costs reduced.

Qualifications

• Type of Qualification : Advanced Diploma
• Field of Study : Business Commerce
• 5-7 years of experience in Service Management Operations
• Demonstrated experience in communication and negotiation skills to effectively work with vendors, resolve issues, and ensure clear and productive interactions.
• Demonstrated experience in resolving issues related to vendor performance, quality, or compliance.
• Experience engaging with a broad spectrum of stakeholders including senior executives.
• Experience managing multiple client interfaces and dealing with variable issues.
• Experience with negotiating contracts, managing supplier relationships, and monitoring performance.
• Experience with quality control processes and standards, including how to implement and monitor quality assurance measures with vendors.
• Experience working with cross‑functional teams fostering collaboration and teamwork.
• Familiar with the card production industry, including an understanding of materials, technology, and production processes used in creating credit cards, ID cards, or other types of specialised cards.
• Knowledge of industry standards, regulations, and best practices related to card production.
• Leading engagements with Third‑Party Vendors to resolve performance issues would be important.
• Monitoring and measuring service delivery against agreed service level agreements would be critical.
• Proven experience in vendor management or procurement and strategic sourcing, ideally with a focus on card production or similar industries.

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